Overview
La Hacienda Nursing & Rehab Center, located in Houston, Texas, is a facility that provides nursing and rehabilitation services for the elderly and those in need of medical care. While the center offers rehabilitation and physical therapy, feedback from families indicates a significant concern regarding the quality of care and cleanliness of the facility.
Services & Support
The center offers rehabilitation services, including physical therapy, aimed at helping residents regain their independence. However, many reviews express dissatisfaction with the overall support provided by the staff, highlighting issues with responsiveness and attentiveness to patient needs.
Care Approach & Staff
Feedback from families suggests that the staff’s approach to care is inconsistent. Several reviews mention a lack of responsiveness, with instances where residents did not receive timely assistance for basic needs, such as bathing and using the restroom. Concerns were raised about staff members being distracted, with reports of staff spending time on personal devices rather than attending to patients.
Who They Serve
La Hacienda Nursing & Rehab Center primarily serves elderly individuals and those requiring skilled nursing care. The facility aims to provide support for residents who may have difficulty with daily activities due to health challenges.
Living Options & Amenities
While specific details about living options and amenities were not highlighted in the reviews, concerns regarding cleanliness and maintenance were prevalent. Some families reported unsatisfactory conditions in resident rooms, indicating a need for improved housekeeping and facility management.
Dining & Activities
Reviews indicate significant dissatisfaction with the dining experience, particularly regarding the quality of food served. Instances of cold meals and unaddressed dietary needs were noted, which contributed to negative perceptions of the facility’s overall care.
Clinical Services & Rehab
The facility provides rehabilitation services, which some families reported as being effective. However, there were serious concerns raised about the management of medications and the overall clinical oversight, with allegations of improper medication administration.
Room for Improvement
Multiple reviews reflect a need for improvement in staff responsiveness and overall care quality. Families have expressed serious concerns about cleanliness, staff attentiveness, and communication regarding patient care.
Summary
La Hacienda Nursing & Rehab Center has received mixed feedback from families regarding its services. While some appreciate the rehabilitation efforts, numerous reviews highlight significant issues with staff responsiveness, cleanliness, and overall patient care. Families considering this facility may want to thoroughly evaluate these concerns when making decisions for their loved ones.
