Overview
Kirkhaven, located in Rochester, New York, is a compassionate senior living community dedicated to providing a blend of residential nursing, rehabilitation, and skilled nursing services. As a not-for-profit organization, Kirkhaven focuses on maintaining the dignity and individuality of every resident, creating a nurturing environment where elders can continue to thrive and engage with their lifelong ambitions.
Services & Support
Kirkhaven offers a variety of services tailored to meet the needs of its residents, including skilled nursing, rehabilitation, physical therapy, occupational therapy, and memory care. The facility also provides respite care, allowing families to find temporary relief while ensuring their loved ones receive quality care. The staff is committed to accommodating personal needs and preferences, fostering a sense of community and belonging.
Care Approach & Staff
The care approach at Kirkhaven emphasizes compassion and respect. Staff members are noted for their attentiveness and kindness, treating residents like family. Reviews highlight the professional and caring demeanor of the clinical team, who take the time to explain care plans and engage with residents. Families appreciate the open communication with administrators, who are responsive to concerns and feedback.
Living Options & Amenities
Kirkhaven is designed to provide a home-like atmosphere, with a focus on creating a welcoming environment. The facility is well-maintained, ensuring cleanliness and comfort for residents. Amenities include dining services that cater to nutritional needs and activities that promote engagement and social interaction among residents.
What Families Say
Families have expressed gratitude for the exceptional care their loved ones receive at Kirkhaven. Many reviews emphasize the sense of community and the genuine compassion shown by the staff. Positive experiences are shared regarding the quality of food and the attentiveness of the aides and nursing staff. However, some reviews indicate concerns about staffing levels and the responsiveness of medical care, suggesting areas for improvement.
Room for Improvement
While many families praise the care at Kirkhaven, there are concerns regarding staffing shortages and communication around medical issues. Some residents have reported delays in medication and follow-up care, highlighting a need for improved responsiveness in these areas.
Summary
Kirkhaven stands out as a compassionate and community-oriented senior living facility in Rochester, NY. With a commitment to individualized care and a focus on maintaining residents’ dignity, it provides a supportive environment for those in need of rehabilitation, skilled nursing, and memory care. Families appreciate the warm atmosphere and supportive staff, making Kirkhaven a recommended choice for senior care.
