Overview
Kiowa Hills Nursing and Rehab, located in Colorado Springs, Colorado, is a facility that provides various levels of care, including rehabilitation and memory care services. While some residents have reported positive experiences with the staff’s friendliness and the clean environment, there are significant concerns raised by families regarding communication, food quality, and overall care.
Services & Support
The facility offers rehabilitation services aimed at helping residents recover and regain their independence. Additionally, memory care is available for residents with cognitive impairments. Despite these offerings, reviews indicate that the execution of these services can be inconsistent, with some families expressing dissatisfaction with the care provided.
Care Approach & Staff
The staff at Kiowa Hills has been described as friendly and helpful by some visitors, creating a welcoming atmosphere. However, multiple reviews highlight issues with care delivery, including neglect and poor communication. Families have reported instances of inadequate attention to residents’ needs, which has led to negative experiences.
Dining & Activities
Dining experiences at Kiowa Hills have been criticized, with reports of unattractive meal options and insufficient portions. Reviewers have expressed disappointment in the food quality, noting that meals are often unappetizing. While some residents have enjoyed activities, the overall satisfaction with dining and engagement opportunities appears to be mixed.
Location & Access
The facility’s location in Colorado Springs is noted, but there are concerns regarding accessibility. For example, broken automatic doors have made it difficult for residents with mobility challenges to enter and exit the building. Additionally, families have reported issues with communication, as phone calls often go unanswered, complicating the process of visiting loved ones.
What Families Say
Family experiences at Kiowa Hills vary widely. While some appreciate the cleanliness of the facility and the positive interactions with staff, many express frustration over the quality of care and communication. Several families have shared distressing stories regarding neglect and poor management, leading to an overall negative perception of the facility.
Room for Improvement
There are clear areas for improvement at Kiowa Hills Nursing and Rehab. Key concerns include enhancing communication, improving the quality of meals, and ensuring that residents receive timely and appropriate care. Addressing these issues could significantly enhance the overall experience for residents and their families.
Summary
Kiowa Hills Nursing and Rehab offers rehabilitation and memory care services in Colorado Springs, Colorado. While some residents and families have noted positive aspects, significant concerns regarding care quality, communication, and dining experiences persist. Families considering this facility should weigh both the positive interactions with staff and the reported challenges in care delivery.
