Overview
Isabella Center for Rehabilitation and Nursing Care, located in New York, New York, has been providing care for older adults since 1875. The facility is set on four acres in upper Manhattan, offering a variety of services aimed at supporting the elderly.
Services & Support
Isabella Center offers a range of services including assisted living, rehabilitation, and hospice care. The facility is noted for its social worker support, which some families found helpful in navigating care options. However, experiences with staff and overall care have been mixed, with some families reporting inadequate attention and communication.
Care Approach & Staff
The care approach at Isabella Center has received varied feedback. While some families appreciated the compassion and dedication of certain staff members, reports of neglect and unprofessional behavior have also surfaced. Instances of poor communication and lack of empathy from staff have been highlighted, leading to feelings of frustration among families.
Who They Serve
Isabella Center serves older adults requiring rehabilitation, assisted living, and hospice services. While some residents experience positive interactions, there have been significant concerns regarding the treatment of vulnerable individuals, including reports of neglect.
Levels of Care
The facility provides multiple levels of care, including rehabilitation services aimed at helping residents recover from medical conditions. However, there are concerns about the adequacy of care provided, particularly in relation to the needs of residents with complex health issues.
Living Options & Amenities
Located in a scenic area, Isabella Center offers a clean and well-maintained environment. However, experiences regarding the quality of life and overall satisfaction with amenities have varied widely among residents and their families.
What Families Say
Feedback from families is deeply divided. Some express gratitude for the care their loved ones receive, citing dedicated staff and positive experiences with social workers. Conversely, numerous reviews criticize the facility for poor treatment, lack of compassion, and neglectful practices, with some families vowing never to return.
Room for Improvement
Concerns about staff professionalism, communication, and the overall treatment of residents have been recurrent themes in feedback. Families have suggested improvements in staff training and a greater emphasis on compassionate care to enhance the experience for residents.
Summary
Isabella Center for Rehabilitation and Nursing Care offers various services for older adults, including assisted living and rehabilitation. While some families report positive experiences, significant concerns regarding staff behavior and care quality persist. Potential residents and their families should carefully consider these factors when evaluating care options.
