Overview
Infinity Care Of East Los Angeles, located in Los Angeles, California, is a skilled nursing facility that provides long-term care for residents in need. The facility has been serving the East Los Angeles community for over 20 years, offering a range of services including hospice and physical therapy. While some families have expressed gratitude for the care provided, others have raised serious concerns about the quality of services and overall environment.
Services & Support
Infinity Care offers skilled nursing services, hospice care, and physical therapy to its residents. While some reviews highlight the kindness and attentiveness of the staff, indicating a focus on both medical and emotional well-being, others have reported significant issues related to care and oversight.
Care Approach & Staff
The staff at Infinity Care has been described as generally caring and professional, with some families noting that nurses are polite and attentive. However, there are contrasting opinions regarding the overall management and responsiveness of the facility. Reports of negligence and lack of attention to residents’ needs have emerged, including instances where families felt their concerns were ignored.
Who They Serve
Infinity Care primarily serves elderly residents, many of whom may have preexisting conditions requiring specialized care. The facility has a diverse resident population, with many families expressing a desire for better communication and care standards.
Living Options & Amenities
While the facility has been noted for its historical significance, some reviews indicate that the physical environment may not be well-maintained. Concerns about cleanliness, unpleasant odors, and general upkeep have been raised, suggesting that improvements may be necessary to enhance the living conditions for residents.
What Families Say
Feedback from families is mixed. Many have praised the compassionate care provided by individual staff members, highlighting their dedication to residents’ well-being. Conversely, several reviews point to severe dissatisfaction with the facility, citing issues such as negligence, poor hygiene, and inadequate responses to medical needs. Some families have reported distressing experiences that have led them to question the facility’s standards and practices.
Room for Improvement
Numerous reviews indicate a need for improvement in several areas, including cleanliness, staff responsiveness, and overall management practices. Families have expressed concerns about the facility’s handling of medical issues, as well as the physical environment, which has been described as unkempt and malodorous.
Summary
Infinity Care Of East Los Angeles offers skilled nursing and hospice services in a long-established facility. While there are positive reports about individual staff members’ care, significant concerns regarding cleanliness, staff negligence, and the overall quality of care have been documented. Families considering this facility should weigh the mixed feedback carefully and remain vigilant about their loved ones’ care.
