Overview
Houston Heights Healthcare Centre formerly Winterhaven Healthcare Residence, located in Houston, Texas, is a facility that has garnered mixed reviews from families regarding the quality of care and management. While some families have praised certain aspects of the facility, others have expressed serious concerns about the conditions and treatment of residents.
Services & Support
The facility offers a range of services, including social worker support and memory care. Transportation services have been highlighted positively, with families noting that the transportation is reliable and well-maintained, which is essential for attending medical appointments.
Care Approach & Staff
Feedback about the staff has been inconsistent. While some reviews mention that certain staff members, like CNAs, provide compassionate care, others criticize the attitudes of the nursing staff and management. Concerns have been raised about the responsiveness of the management team, with reports of rudeness and a lack of compassion towards both residents and their families.
Who They Serve
The facility serves a diverse population, including residents with cognitive disabilities, which has led to concerns about their ability to voice their needs and complaints. Families have expressed worry that vulnerable residents may not receive the attention and care they require.
Room for Improvement
Several reviews indicate significant areas for improvement, particularly regarding the cleanliness of the facility and the management’s communication with families. Reports of unpleasant odors and inadequate staff presence have raised alarms about the overall conditions within the facility. Additionally, there have been allegations of missing personal items, which adds to the dissatisfaction among families.
Summary
In summary, Houston Heights Healthcare Centre formerly Winterhaven Healthcare Residence has received a range of feedback from families, highlighting both positive aspects, such as reliable transportation and some caring staff, and serious concerns regarding management and facility conditions. Families considering this facility are encouraged to thoroughly evaluate their options and assess whether it aligns with their loved ones’ needs.
