Overview
Hilltop Heights Health & Rehab Center, located in Johnstown, Pennsylvania, is a 120-bed skilled nursing and rehabilitation community. Positioned on a hilltop, it offers scenic views and outdoor spaces for residents. The facility is conveniently located off Route 271 and has a sister community, The Villages of Hilltop Heights, adjacent to it.
Services & Support
Hilltop Heights provides skilled nursing and rehabilitation services, focusing on a transitional care model known as the Progressive Approach to Home (PATH). This program aims to return patients to their homes safely and efficiently while reducing hospital visits. The facility also emphasizes transparent communication with families regarding care.
Care Approach & Staff
While some reviews highlight caring staff members, there are concerns regarding the responsiveness of the nursing staff. Instances have been reported where call alarms went unanswered for extended periods, causing worry about the adequacy of emergency responses. Families have expressed dissatisfaction with the level of care provided, particularly regarding the attention and treatment of residents.
Who They Serve
The facility serves individuals requiring skilled nursing and rehabilitation services. However, feedback indicates that some residents may not receive the level of care expected, raising concerns about the overall quality of service.
Room for Improvement
Multiple reviews point out significant issues, including delays in responding to residents’ needs, cleanliness concerns, and inadequate medical attention. Families have reported instances where residents were left in bed for extended periods and did not receive timely medication or meals. These factors contribute to a perception that the facility may not meet the necessary standards of care.
Summary
Hilltop Heights Health & Rehab Center offers skilled nursing and rehabilitation services in a scenic environment. However, feedback from families suggests that there are critical areas for improvement, particularly in staff responsiveness and overall care quality. Prospective residents and their families may want to carefully consider these factors when evaluating care options.
