Overview
Highland Square Nursing & Rehabilitation, located in Akron, Ohio, is a 99-bed skilled nursing facility that emphasizes person-centered care. The facility aims to provide a nurturing environment that promotes healing and well-being for its residents. While the management claims to focus on individualized care plans and rehabilitation goals, feedback from families indicates a range of experiences.
Services & Support
Highland Square offers skilled nursing and rehabilitation services, with a focus on creating personalized care plans. The clinical team aims to address the specific needs of each resident, although some reviews suggest that the execution of these services may vary significantly.
Care Approach & Staff
The facility is described as having a friendly nursing staff, with some residents noting the willingness of staff to assist beyond their assigned duties. However, multiple reviews express concerns about staff competency and responsiveness, with reports of inadequate care and poor communication. Families have experienced difficulties in reaching staff by phone, leading to frustrations during critical times.
Who They Serve
Highland Square serves a diverse group of residents, including those requiring rehabilitation after hospital stays. The facility aims to support individuals with various needs, but there are significant concerns raised about the care provided, particularly for residents with complex medical conditions.
Living Options & Amenities
Residents have access to personal rooms, which some have described as comfortable. However, there are serious complaints regarding cleanliness and maintenance, with reports of pest issues and unsanitary conditions. The facility also offers vending machines for snacks and drinks, which some residents appreciate.
Dining & Activities
Feedback on dining experiences is mixed. While some residents have noted that the food resembles home cooking, others have criticized the portion sizes and quality, describing meals as lacking in protein and variety. Additionally, there have been complaints about the absence of cable and internet access, affecting residents’ entertainment options.
What Families Say
Reviews from families reflect a deep concern regarding the overall quality of care at Highland Square. While some staff members are acknowledged for their kindness, many families report serious issues, including inadequate medical care and poor communication. Instances of unresponsive staff and unsatisfactory living conditions have led to a loss of trust in the facility.
Room for Improvement
Significant concerns have been raised about cleanliness, staff training, and responsiveness. Families have reported experiences of inadequate care, including delays in medical assistance and issues with communication. These themes suggest a pressing need for improvements in management and staff accountability to better serve residents.
Summary
Highland Square Nursing & Rehabilitation in Akron, Ohio, strives to provide skilled nursing and rehabilitation services within a supportive environment. However, feedback from residents and families indicates serious challenges related to care quality, communication, and facility conditions. Prospective families should carefully consider these factors when evaluating care options for their loved ones.
