Overview
Highland Hills Post Acute, located in Pittsburgh, Pennsylvania, offers skilled nursing and rehabilitation services in a supportive environment. The facility is designed to provide 24/7 care for individuals recovering from various medical conditions, including joint replacements, strokes, and other complex health issues. With a focus on personalized care, the interdisciplinary team works to create individualized care plans that cater to each resident’s unique needs.
Services & Support
Highland Hills Post Acute provides a comprehensive range of services, including skilled nursing, rehabilitation, hospice care, and respite support. The facility also offers specialized therapies such as physical, occupational, speech, and respiratory therapy, along with complex wound care and pain management. Residents benefit from a nurturing atmosphere that encourages recovery and well-being.
Care Approach & Staff
The care approach at Highland Hills emphasizes a patient-centered philosophy, with licensed nurses available around the clock to ensure residents receive the necessary support. The staff is described as friendly and compassionate, striving to create a welcoming environment. However, some reviews indicate that there are inconsistencies in the level of care provided, with reports of inadequate attention to certain residents’ needs.
Who They Serve
Highland Hills Post Acute serves a diverse population, including individuals recovering from surgeries, those with chronic illnesses, and patients requiring memory care. The facility aims to support residents of all backgrounds and health conditions, providing tailored care plans to meet their specific requirements.
Living Options & Amenities
The facility features spacious courtyards and common areas for residents and families to enjoy. The environment is designed to be comfortable and home-like, with amenities that promote relaxation and social interaction. Residents can participate in various activities that enhance their quality of life.
Dining & Activities
Dining services at Highland Hills Post Acute aim to cater to the nutritional needs of residents, although some reviews mention dissatisfaction with food quality. The facility organizes activities to engage residents and promote socialization, contributing to a vibrant community atmosphere.
What Families Say
Family feedback about Highland Hills Post Acute is mixed. While some express gratitude for the attentive care their loved ones received, others report significant concerns regarding the quality of care, particularly in critical situations. Issues such as inadequate attention to personal hygiene and responsiveness to medical needs have been highlighted. Positive experiences include appreciation for the staff’s friendliness and willingness to assist.
Room for Improvement
Several reviews indicate areas where Highland Hills Post Acute could improve. Concerns include inconsistent staff performance, communication challenges, and the need for better attention to residents’ medical requirements. Families have emphasized the importance of advocacy for their loved ones, suggesting that more proactive measures could enhance the overall care experience.
Summary
Highland Hills Post Acute in Pittsburgh, PA, offers a range of skilled nursing and rehabilitation services in a supportive setting. While the facility is praised for its compassionate staff and comprehensive services, there are notable concerns regarding the consistency of care and responsiveness to residents’ needs. Families considering this facility should weigh both the positive aspects and the areas that require improvement.
