Overview
Heritage Park Rehabilitation and Skilled Nursing Center, located in Austin, Texas, is a non-profit facility that aims to strengthen families and communities through various care services. The center provides skilled nursing, rehabilitation, and memory care, with an in-house therapy team that focuses on building trust and rapport with patients.
Services & Support
Heritage Park offers a range of services including post-operative care, wound care, IV therapy, and rehabilitation. The facility emphasizes continuity of care by having an in-house therapy team, which allows patients to see the same therapists regularly. However, reviews indicate that the quality of support can be inconsistent, with some staff appearing disengaged and others noted for their commitment to patient care.
Care Approach & Staff
While some staff members are praised for their hard work and dedication, there are numerous reports of negligence and a lack of proper training among other staff. Families have expressed concerns about the overall attitude of the staff, describing some as merely going through the motions for a paycheck. This inconsistency can impact the quality of care received by residents.
Living Options & Amenities
The facility is described as being in poor condition, with reports of uncleanliness and maintenance issues such as sagging ceiling tiles and pest problems. Rooms have been noted as lacking proper linens and cleanliness, which raises concerns about the living environment for residents.
What Families Say
Feedback from families is mixed. Some express satisfaction with the care provided, noting that their loved ones were treated with dignity and respect. However, many others report serious concerns about the facility’s conditions, staff attitudes, and overall management. Instances of missing personal items and inadequate responses to family inquiries have also been highlighted, contributing to a sense of distrust among families.
Room for Improvement
There is significant room for improvement at Heritage Park, particularly in addressing cleanliness, staff training, and overall facility maintenance. Many reviews indicate a need for better supervision of residents and more attentive care, especially for those with specific needs such as dementia.
Summary
Heritage Park Rehabilitation and Skilled Nursing Center offers essential rehabilitation and nursing services in Austin, Texas, but faces challenges related to staff engagement and facility conditions. While some staff demonstrate genuine care for residents, overall experiences vary widely, with many families expressing concerns about the quality of care and living conditions. Families considering this facility should weigh these factors carefully to ensure their loved ones receive the best possible care.
