Overview
Heritage Manor, located in Oklahoma City, Oklahoma, is a senior care facility that offers a range of services, including hospice care. While some families have reported positive interactions with staff and a sense of community among residents, there are significant concerns regarding the overall quality of care and facility conditions.
Services & Support
Heritage Manor provides various services aimed at supporting seniors, including hospice care. However, reviews indicate that the level of care can vary, with some residents experiencing neglect and inadequate attention to their needs. Families have expressed frustration over the management of the facility and the impact of financial constraints on the quality of care provided.
Care Approach & Staff
The staff at Heritage Manor has received praise for their friendliness and caring attitudes, particularly from the certified nursing assistants (CNAs) who often go above and beyond in their interactions with residents. However, the reviews also highlight systemic issues that affect staff’s ability to provide adequate care, including insufficient time to attend to all residents due to high demand and limited resources.
Who They Serve
Heritage Manor caters to a diverse group of seniors, including those requiring hospice care. While some families have found the environment to be supportive and family-like, others have reported concerning instances of neglect, particularly for residents with higher care needs.
Room for Improvement
Multiple reviews suggest that there are significant areas for improvement at Heritage Manor. Concerns have been raised about the cleanliness of shared facilities, inadequate maintenance, and the overall quality of food provided. Additionally, there are reports of insufficient air conditioning, which can affect residents’ comfort and well-being.
What Families Say
Family feedback on Heritage Manor is mixed. Some families appreciate the compassionate care provided by staff and the sense of community among residents. However, others have shared troubling experiences, including neglect and lack of proper medical attention for loved ones. These contrasting experiences highlight the variability in care that families may encounter.
Summary
Heritage Manor in Oklahoma City, Oklahoma, offers hospice and senior care services with a dedicated staff that some families have found supportive and caring. However, there are significant concerns regarding the quality of care, facility conditions, and overall management. Families considering this facility should weigh the positive aspects against the serious issues reported by others.
