Overview
Heritage Center, located in Huntington, West Virginia, is a Skilled Nursing Facility that offers a Transitional Care Unit designed for individuals recovering from surgery or illness. The facility also features a specialized memory support unit catering to residents with Alzheimer’s and dementia. Heritage Center emphasizes a resident-centered philosophy, aiming to treat all individuals with dignity and respect while providing various clinical and therapeutic services.
Services & Support
Heritage Center provides a range of services including skilled nursing care, rehabilitation, and memory care. The facility is committed to offering personalized support aimed at enhancing the quality of life for its residents. However, feedback from families indicates that the level of therapy and personal care can vary, with some residents receiving insufficient attention to their rehabilitation needs.
Care Approach & Staff
The staff at Heritage Center is generally described as friendly and supportive. Many families express gratitude for the care provided, noting that the staff treats residents like family. However, there are concerns regarding the adequacy of care, particularly in relation to personal hygiene and timely assistance with daily activities. Instances of delayed responses to call lights and insufficient therapy sessions have been reported.
Who They Serve
Heritage Center serves a diverse population, including individuals recovering from surgery, those requiring skilled nursing care, and residents with memory care needs. The facility aims to provide tailored support for each resident, though families have raised concerns about the consistency of care across different cases.
Levels of Care
The facility offers skilled nursing care alongside specialized services for rehabilitation and memory support. While some residents benefit from the care provided, others have reported inadequate therapy and personal care, raising questions about the facility’s ability to meet the needs of all residents effectively.
Dining & Activities
Feedback regarding the dining experience at Heritage Center has been notably negative, with several families describing the food as unappetizing and insufficient. This has raised concerns about nutrition, particularly for residents recovering from illness. Additionally, while some families appreciate the activities offered, there are reports that residents may not receive adequate engagement or stimulation.
Room for Improvement
Several reviews highlight significant areas for improvement, particularly in the consistency of care and the quality of food provided. Concerns about inadequate therapy sessions, delayed responses to requests for assistance, and issues with personal hygiene have been noted. Families have expressed the need for better communication and more attentive care to ensure residents’ well-being.
Summary
Heritage Center in Huntington, West Virginia, provides skilled nursing and rehabilitation services within a resident-centered framework. While many families appreciate the friendly staff and clean environment, there are critical concerns regarding the adequacy of care, particularly in therapy and dining experiences. Families considering Heritage Center should weigh these factors carefully as they seek the best care for their loved ones.
