Overview
Hearthstone Nursing and Rehabilitation, located in Round Rock, Texas, specializes in providing compassionate care for high acuity short-term patients as well as long-term residents. The facility offers a range of services including skilled nursing, rehabilitation, and a dedicated memory care program tailored to foster independence and restore dignity for individuals experiencing memory loss.
Services & Support
Hearthstone provides a variety of services aimed at supporting the diverse needs of its residents. This includes skilled nursing care for those recovering from surgeries or managing chronic illnesses, as well as rehabilitation services designed to assist individuals in regaining their mobility and independence. The memory care program is particularly focused on creating a supportive environment for residents with memory loss, ensuring personalized care plans are developed in collaboration with healthcare professionals.
Care Approach & Staff
The staff at Hearthstone Nursing and Rehabilitation is described as friendly and attentive, with many reviews highlighting their commitment to providing timely and courteous care. Families have noted that the staff keeps them updated on their loved ones’ conditions and treatment plans, fostering a sense of trust and connection. However, some reviews express concerns regarding understaffing, which may impact the level of care provided.
Who They Serve
Hearthstone serves a range of individuals, including those requiring skilled nursing care, rehabilitation after hospitalization, and specialized memory care for residents with cognitive impairments. The facility aims to create a welcoming environment for both short-term and long-term residents, accommodating varying levels of care needs.
Living Options & Amenities
The facility is noted for its clean and well-maintained environment, with beautiful courtyards that residents can enjoy. However, some reviews indicate that the living spaces can feel cold and uninviting, with comparisons made to a prison-like atmosphere. While many residents and families appreciate the activities offered, there are mixed feelings about the overall ambiance.
Dining & Activities
Dining experiences at Hearthstone have received mixed feedback, with some residents expressing a desire for healthier meal options, particularly for those with dietary restrictions such as diabetes. Despite this, many reviews commend the activities program, noting that it is engaging and involves family participation, contributing to a vibrant community atmosphere.
What Families Say
Feedback from families is varied. While some express gratitude for the care provided and the supportive environment, others have raised serious concerns about the quality of care, cleanliness, and responsiveness of the staff. There are testimonials highlighting positive experiences, particularly regarding the compassion shown during difficult times, while other reviews warn against the facility based on personal experiences of neglect or poor conditions.
Room for Improvement
Several reviews indicate that Hearthstone Nursing and Rehabilitation may benefit from improved staffing levels to enhance the quality of care. Concerns about cleanliness and the overall environment have also been noted, suggesting that further attention is needed to ensure a more welcoming atmosphere for residents.
Summary
Hearthstone Nursing and Rehabilitation offers a range of services focused on skilled nursing, rehabilitation, and memory care. While many families appreciate the dedication and support from the staff, there are significant concerns regarding cleanliness, staff responsiveness, and the overall environment. Families are encouraged to carefully consider both positive and negative feedback when evaluating this facility for their loved ones.