Overview
Harbor Valley Health & Rehabilitation, located in San Antonio, Texas, is a newly established 120-bed senior care community designed to provide upscale living and care for residents. The facility focuses on delivering high-quality skilled nursing and rehabilitation services to meet the needs of the surrounding southwest San Antonio area.
Services & Support
The community offers a range of services, including long-term resident care and short-stay rehabilitation. Families have noted that while the facility is clean and well-maintained, there are concerns regarding the responsiveness of staff to residents’ needs, particularly in critical situations.
Care Approach & Staff
Feedback regarding the staff is mixed. Many families appreciate the kindness and attentiveness of the nursing team, which contributes to a comforting environment for residents. However, some reviews express dissatisfaction with staff responsiveness, particularly in urgent situations, leading to concerns about the overall quality of care.
Who They Serve
Harbor Valley serves a diverse group of residents, including those requiring skilled nursing care and rehabilitation. Families have shared experiences of both positive care and troubling instances where residents felt neglected, especially in terms of timely assistance and attention to personal hygiene needs.
Dining & Activities
While the facility offers various activities, there have been complaints about the dining experience. Some residents reported issues with food service times and quality, including instances of cold meals and delays. However, other families praised the activities director for her engaging programs that enhance residents’ daily lives.
Room for Improvement
Several reviews highlight significant concerns regarding staff management and responsiveness. Issues such as inadequate attention to residents’ personal hygiene needs and delays in assistance have been noted. Additionally, complaints about food service and kitchen management suggest a need for improvement in the dining experience.
Summary
Harbor Valley Health & Rehabilitation is a modern facility that aims to provide quality care in San Antonio. While many families commend the cleanliness and some staff members for their dedication, there are critical areas that require attention, particularly regarding staff responsiveness and dining services. Families considering this facility may want to weigh the positive aspects against the concerns raised in reviews.
