Overview
Grace Lutheran Communities – River Pines Skilled Nursing & Rehabilitation, located in Altoona, Wisconsin, is a modern healthcare facility that opened in 2016. This state-of-the-art campus spans 9.2 acres and is designed to provide person-centered care in a residential environment. The facility is connected to Prairie Pointe assisted living & memory care, offering a comprehensive range of services for residents.
Services & Support
River Pines offers a variety of services, including skilled nursing, long-term care, and rehabilitation. Residents can participate in daily activities designed to enhance their quality of life. The facility features numerous amenities such as a fully-staffed hair salon, relaxing common areas, outdoor living spaces, and internet access, aiming to create a comfortable and engaging environment for all residents.
Care Approach & Staff
The care approach at River Pines emphasizes person-centered care within a household design. While the facility is equipped with modern features and aims to provide high-quality care, there have been concerns raised about staff supervision and medication management. Reviews highlight instances of disorganization and inadequate responses to residents’ needs, which have led to dissatisfaction among families.
Who They Serve
River Pines serves individuals requiring skilled nursing and rehabilitation services, including those in need of long-term care. The facility aims to create a home-like environment that promotes independence and community among residents.
Living Options & Amenities
The facility boasts luxurious features, including large windows that allow for natural light, custom built-ins, and elegantly decorated rooms. Residents enjoy access to a variety of amenities, including a gift shop and common areas designed for relaxation. The focus is on providing a comfortable living space that supports both individual needs and community engagement.
What Families Say
Reviews reflect a mix of experiences at River Pines. Some families commend the cleanliness of the facility and the excellent care provided, noting positive interactions with staff and the variety of activities available. However, there are significant concerns regarding supervision and care practices, with some families expressing dissatisfaction with the handling of medical needs and communication from staff.
Room for Improvement
There are noted areas for improvement, particularly regarding staff supervision and responsiveness to residents’ needs. Some families have reported experiences of disorganization and inadequate care, which have raised concerns about the overall quality of service.
Summary
Grace Lutheran Communities – River Pines Skilled Nursing & Rehabilitation offers a modern and beautiful facility designed for skilled nursing and rehabilitation. While many families appreciate the amenities and the overall environment, there are critical concerns regarding staff management and care practices that potential residents and their families should consider when evaluating this facility.
