Overview
Genesis Senior Living Center, located in Des Moines, Iowa, provides rehabilitative, skilled nursing, and long-term care in a home-like environment. The facility aims to create a comfortable atmosphere for residents while offering a range of services, including hospice, memory care, and respite care.
Services & Support
The center provides a comprehensive slate of therapy services tailored to meet the needs of its residents. In addition to skilled nursing and rehabilitation, Genesis Senior Living Center offers palliative and hospice care, ensuring that residents receive appropriate support throughout their stay.
Care Approach & Staff
While some reviews highlight instances of compassionate care from certain staff members, there are significant concerns regarding the overall quality of care. Reports indicate that residents may not receive adequate attention, and there are claims of neglect, such as failure to administer medication and provide necessary assistance with daily activities.
Who They Serve
Genesis Senior Living Center caters to a diverse group of residents, including those requiring skilled nursing, rehabilitation, memory care, and hospice services. The facility aims to support individuals with varying needs, although experiences shared by families indicate mixed levels of satisfaction with the care provided.
Living Options & Amenities
The center offers both private and semi-private room options, designed to provide residents with a comfortable living space. However, some reviews express concerns about the cleanliness and maintenance of the facility, noting that the environment may not meet the expectations of families seeking care for their loved ones.
Dining & Activities
Genesis Senior Living Center offers various activities for residents, such as Bible studies and pet therapy days. However, there are complaints regarding the quality of food served, with reports of cold meals being common. Families have expressed disappointment in the overall dining experience and the level of engagement in activities.
What Families Say
Feedback from families is mixed, with some expressing gratitude for the loving care received by their loved ones, while others report serious concerns about neglect and poor treatment. Several reviews caution against choosing this facility, citing experiences that have caused significant distress.
Room for Improvement
There are multiple reports highlighting issues related to staff attentiveness, cleanliness, and communication with families. Families have noted that residents sometimes go without necessary care, which raises concerns about the overall quality of support provided at the facility.
Summary
Genesis Senior Living Center offers a range of services aimed at supporting individuals in need of skilled nursing, rehabilitation, and hospice care. While the center promotes a home-like environment and engages residents in various activities, families have shared significant concerns regarding the quality of care and attention provided. Prospective residents and their families are encouraged to thoroughly evaluate the facility based on available feedback.
