Overview
Gateway Post-Acute Care Center, located in Pinellas Park, Florida, provides rehabilitation and skilled nursing services. The facility aims to support both short-term and long-term care needs, promoting recovery and well-being through its various programs. However, many reviews highlight significant concerns regarding the quality of care and overall conditions within the facility.
Services & Support
The center offers a range of services, including rehabilitation, skilled nursing, and memory care. While the facility promotes person-centered recovery programs and a compassionate team, numerous reviews indicate that the actual delivery of care does not meet these expectations. Families have reported inadequate rehabilitation services and a lack of attention to hygiene and patient welfare.
Care Approach & Staff
While there are a few staff members praised for their kindness and dedication, many reviews express dissatisfaction with the overall staff attitude and professionalism. Reports of unprofessional behavior, neglect, and a lack of empathy from the majority of the personnel have been common. Some caregivers have been noted for their positive interactions with residents, yet these instances appear to be exceptions rather than the norm.
Who They Serve
Gateway Post-Acute Care Center serves a diverse population, including elderly individuals requiring rehabilitation and skilled nursing care. However, the facility has been criticized for its treatment of vulnerable residents, with many families expressing deep concerns about the care provided to their loved ones.
Levels of Care
The facility provides various levels of care, including short-term rehabilitation and long-term skilled nursing. However, families have reported that the rehabilitation services do not yield the expected results, with some residents experiencing deterioration in their health rather than improvement.
Room for Improvement
Numerous reviews highlight serious issues with hygiene and care quality, including reports of residents being left in soiled conditions for extended periods. Families have raised alarms about the overall safety and cleanliness of the facility, indicating a dire need for improvement in these areas.
Summary
In summary, Gateway Post-Acute Care Center presents itself as a provider of rehabilitation and skilled nursing services in Pinellas Park, Florida. However, the experiences shared by families reveal alarming deficiencies in care quality, staff professionalism, and hygiene standards. While some staff members demonstrate compassion, the prevailing sentiment suggests a significant need for improvement to ensure the safety and well-being of residents. Families considering this facility should be aware of these concerns as they evaluate their options.
