Overview
Franklin Woods Center, located in Baltimore, Maryland, offers short-stay rehabilitation, long-term care, hospice, and respite care. The facility is set on 10 partially wooded acres in a suburban area and aims to provide various services, including physical, occupational, and speech therapy, along with in-house respiratory therapy.
Services & Support
The center provides a range of services designed to support both rehabilitation and long-term care needs. This includes therapy services with a focus on physical, occupational, and speech therapy, as well as hospice and respite care options. However, feedback suggests that communication about care and services may be lacking, with some families expressing frustration over unresponsive staff and inadequate updates regarding their loved ones’ treatment plans.
Care Approach & Staff
While some staff members are noted to be kind and attentive, there are significant concerns regarding the overall level of care. Multiple reviews highlight issues such as delayed responses to call buttons, inadequate assistance for patients, and a perceived lack of respect from certain staff members. Instances of neglect, including patients being left in unsanitary conditions, have raised alarms among families.
Who They Serve
Franklin Woods Center serves individuals requiring rehabilitation after hospitalization, as well as those needing long-term care. The facility accommodates both short-stay and long-term residents, but experiences reported by families indicate that the quality of care may vary significantly.
Levels of Care
The center offers various levels of care, including rehabilitation for patients recovering from surgery or illness, long-term care for those with chronic conditions, and hospice services for those in need of end-of-life care. However, the effectiveness of rehabilitation services has been questioned, with some residents reportedly regressing in their mobility and independence.
Living Options & Amenities
Franklin Woods Center provides both semi-private and private rooms equipped with amenities such as flat-screen TVs, telephones, and laundry services. While the facility is described as clean, some reviews indicate that the cleanliness of individual rooms and bathrooms can be inconsistent.
Dining & Activities
Feedback regarding dining options suggests dissatisfaction, with some residents finding the food unappealing and inedible. Activities available for residents include games and social interaction opportunities, although engagement in these activities may depend on staff availability.
What Families Say
Reviews from families are mixed, with some expressing gratitude for the kindness of certain staff members, while others report severe dissatisfaction with the care provided. Concerns about communication, cleanliness, and overall patient treatment dominate many reviews, leading to a significant number of families advising against choosing this facility for their loved ones.
Room for Improvement
Common themes in reviews indicate a need for improvement in staff communication, timely assistance for residents, and overall patient care quality. Families have expressed concerns about neglect and the adequacy of rehabilitation services, suggesting that the facility may be understaffed or in need of better training for its personnel.
Summary
Franklin Woods Center in Baltimore, Maryland, presents a range of care options, including rehabilitation and long-term services. However, families have raised serious concerns regarding the quality of care, cleanliness, and communication within the facility. Potential residents and their families may want to consider these factors carefully when evaluating care options.
