Overview
Franklin Heights Nursing and Rehab Center, located in El Paso, Texas, offers a range of skilled nursing and rehabilitation services. The facility aims to provide quality care tailored to the unique needs of each resident. Many families have appreciated the friendly environment and the dedication of some staff members, highlighting moments of compassion and helpfulness.
Services & Support
The center provides a variety of services, including skilled nursing care, rehabilitation, and hospice support. Residents can access physical, occupational, and speech therapy, which are designed to aid recovery and improve quality of life. Additionally, the facility offers social worker support to assist families in navigating care options and addressing any concerns.
Care Approach & Staff
While some families have praised the staff for their caring and attentive approach, there are mixed reviews regarding the overall treatment of residents. Reports indicate that while certain staff members are exceptional, others may not provide the level of care expected, leading to concerns about the attentiveness and responsiveness of the team. The facility aims to create a home-like environment; however, some families have expressed dissatisfaction with the overall atmosphere and care consistency.
Who They Serve
Franklin Heights serves a diverse population, including residents requiring long-term care, rehabilitation, and hospice services. Families have shared experiences regarding both positive interactions and troubling incidents, emphasizing the importance of active family involvement in the care of their loved ones.
Living Options & Amenities
The living environment at Franklin Heights has received mixed feedback. While some families appreciate the amenities and activities available, others have described the atmosphere as unwelcoming and lacking in warmth. Concerns have been raised about the overall condition of the facility, with some describing it as desolate and in need of improvement.
Dining & Activities
Dining experiences at the facility have garnered criticism, with several families describing the food as subpar. However, there are mentions of activities aimed at engaging residents, though the variety and quality of these activities may not meet all residents’ needs.
What Families Say
Feedback from families varies widely. Some express gratitude for the care their loved ones receive, noting specific staff members who have made a positive impact. Conversely, numerous reviews highlight serious concerns regarding neglect and inadequate response times to residents’ needs, raising alarms about the overall quality of care.
Room for Improvement
Several reviews indicate areas where Franklin Heights could enhance its services. Common themes include the need for better staff responsiveness, improved dining options, and a more welcoming environment. Families have urged that consistent oversight and engagement from management could significantly improve the experience for residents.
Summary
Franklin Heights Nursing and Rehab Center offers a range of services aimed at providing quality care in El Paso, Texas. While some families have had positive experiences with the staff and services, significant concerns regarding treatment and the environment have been raised. Active family involvement is encouraged to ensure residents receive the attention and care they need.
