Overview
Forest City Rehab, located in Rockford, Illinois, is a 213-bed nursing facility offering a range of services including skilled nursing care, rehabilitation, and hospice support. Despite its comprehensive service offerings, the facility has received significant criticism from families regarding the quality of care and living conditions.
Services & Support
The facility provides various care options such as skilled nursing, memory care, and respite care. Staff members are expected to support residents with their daily needs, including assistance with mobility and personal care. However, reviews indicate that there are serious concerns about the responsiveness and attentiveness of the staff, with families reporting long wait times for assistance when using call buttons.
Care Approach & Staff
While some reviews highlight individual staff members who have shown care and dedication, many families express dissatisfaction with the overall staffing levels and professionalism. There are reports of neglect, including instances of residents waiting extended periods for help and experiencing inadequate attention to their medical needs.
Living Options & Amenities
Residents at Forest City Rehab have access to basic amenities, but reviews indicate significant issues with cleanliness and maintenance. Families have reported problems such as bed bugs, cockroaches, and general filth, which detracts from the living environment. Concerns about the facility’s upkeep are prevalent, with some describing it as resembling an abandoned building.
What Families Say
Many families have shared negative experiences, emphasizing a lack of proper care and communication from the staff. Instances of lost personal items upon discharge and unresponsiveness to family inquiries are common themes. Some families have expressed deep concerns about the safety and well-being of their loved ones, with several stating they would not recommend the facility to others.
Room for Improvement
The facility has received feedback indicating a need for substantial improvements in both staffing and cleanliness. Many families have noted that the staff needs to be more attentive and accountable in their care practices. Additionally, addressing the reported pest issues is critical for ensuring a safe and comfortable living environment for residents.
Summary
Overall, Forest City Rehab faces significant challenges in providing a safe and supportive environment for its residents. While the facility offers a range of services, the concerns raised by families regarding care quality, cleanliness, and staff responsiveness suggest that potential residents and their families should carefully consider their options before making a decision.
