Overview
Focused Care at Summer Place, located in Beaumont, Texas, is a facility that provides various levels of care including rehabilitation and hospice services. While some reviews highlight the dedication of certain staff members and the cleanliness of the facility, others raise significant concerns about the quality of care and communication.
Services & Support
The facility offers rehabilitation, hospice care, and memory care services. Residents have access to a variety of activities, which some families appreciate, noting that the activities team is engaged and creative in providing entertainment for residents. However, there are mixed reviews regarding the overall support and responsiveness of the staff.
Care Approach & Staff
While some reviews commend the staff for their caring and knowledgeable approach, others report experiences of neglect and unprofessionalism. Instances of residents waiting long periods for assistance after using call lights have been noted, raising concerns about staff availability and attentiveness. Positive feedback highlights the passion of certain staff members, particularly in the rehabilitation department, but there are also reports of dismissive attitudes from some staff when families seek information about their loved ones’ care.
Who They Serve
Focused Care at Summer Place serves a diverse population, including those requiring short-term rehabilitation and long-term care. The facility aims to accommodate residents with varying needs, including those with memory care requirements.
Living Options & Amenities
The facility is described as clean and well-maintained, with a pleasant atmosphere. Residents have opportunities to participate in both in-house and community activities, which can enhance their quality of life. However, some reviews suggest that privacy and dignity issues have arisen due to open room doors and visible patient information.
Dining & Activities
Dining experiences reported by families have been inconsistent, with some noting that food is served cold and lacking in proper condiments. However, there are also positive mentions of the food’s taste and appearance from some residents. Activities provided at the facility are generally well-received, with residents enjoying the variety offered.
What Families Say
Feedback from families is mixed. While some express gratitude for the care provided by specific staff members and appreciate the facility’s cleanliness and activities, others share alarming concerns regarding patient safety and the quality of care. Reports of inadequate communication and responsiveness to resident needs have prompted some families to recommend visiting the facility personally before making a decision.
Room for Improvement
Significant issues have been raised regarding staff responsiveness, communication, and the overall level of care. Families have reported experiences of neglect, including long waits for assistance and concerns about patient dignity and privacy. These areas may require attention to enhance the quality of care provided to residents.
Summary
Focused Care at Summer Place in Beaumont, Texas, offers a range of care services with a staff that is noted for both dedication and inconsistency. While some residents and families have had positive experiences, others have raised serious concerns about the quality of care and responsiveness. Families are encouraged to thoroughly assess the environment and care standards when considering this facility for their loved ones.
