Overview
Five Points at Lake Highlands, located in Dallas, Texas, is a facility that offers a range of services including assisted living, skilled nursing, and rehabilitation. The facility aims to provide quality care tailored to the unique needs of each resident, with a focus on creating a home-like environment.
Services & Support
Five Points at Lake Highlands provides various services designed to meet the needs of its residents. These include skilled nursing care, rehabilitation therapies such as physical, occupational, and speech therapy, and a commitment to maintaining a clean and safe environment. The facility also emphasizes communication with families, ensuring that they are kept informed about their loved ones’ health and wellness.
Care Approach & Staff
The staff at Five Points is noted for their dedication and teamwork. Many reviews highlight the caring nature of the team, with staff members described as friendly and professional. The facility has made strides under the leadership of its administrator, who is recognized for being approachable and attentive to both residents and their families. However, there are mixed reviews regarding staff responsiveness, with some families expressing concerns about the level of care provided.
Living Options & Amenities
Five Points offers a clean and well-maintained environment, which includes a beautiful therapy gym and a cafe for residents. The facility is designed to provide a welcoming atmosphere, with many residents appearing happy and well cared for during visits. The administration team is also focused on creating a positive living experience.
What Families Say
Feedback from families varies significantly. Many express appreciation for the staff’s dedication and the overall care their loved ones receive, noting positive experiences with the therapy team and the environment. However, there are serious concerns raised by some families regarding hygiene, responsiveness, and the adequacy of care, which have led to distressing experiences for those with loved ones in the facility.
Room for Improvement
While many families praise the care and support at Five Points, there are notable concerns regarding staff responsiveness and the cleanliness of the facility. Some families have reported instances of neglect, particularly in terms of hygiene and timely assistance for residents. Addressing these issues could enhance the overall experience for residents and their families.
Summary
Five Points at Lake Highlands in Dallas, Texas, offers a range of services including assisted living and skilled nursing care. While many families appreciate the caring staff and clean environment, there are significant concerns regarding the consistency of care and responsiveness. Families considering this facility should weigh the positive experiences against the criticisms to make an informed decision.
