Overview
Falcon Heights Health and Rehabilitation, located in Colorado Springs, Colorado, offers a range of services designed to meet the needs of its residents. The facility aims to provide a comfortable and supportive environment for individuals requiring various levels of care, including rehabilitation and hospice services. With a focus on both physical and emotional well-being, the staff is committed to ensuring that residents feel at home.
Services & Support
Falcon Heights provides a variety of services, including rehabilitation and hospice care, tailored to meet the unique needs of each resident. The facility is equipped with modern medical equipment and has a therapy gym available for physical therapy. The staff is described as warm and knowledgeable, dedicated to attending to the needs of residents and their families.
Care Approach & Staff
The care approach at Falcon Heights emphasizes compassion and attentiveness. Reviews highlight the positive interactions between staff and residents, noting that many staff members treat residents like family. However, there are concerns regarding the use of agency nurses, which some believe may affect the consistency of care provided. While many families appreciate the dedication of the staff, there are also mentions of communication issues, particularly with administrative staff.
Who They Serve
Falcon Heights serves a diverse population, including individuals requiring memory care and rehabilitation. The facility is noted for its efforts to accommodate residents with various needs, including those with mental health challenges. Families have expressed gratitude for the care their loved ones receive, particularly in hospice situations where staff have gone above and beyond to ensure comfort.
Location & Access
Situated near St. Francis Hospital and UC Health Memorial Hospital, Falcon Heights offers convenient access to medical services, providing peace of mind for families. However, some reviews indicate that there are ongoing issues with noise from mechanical equipment, which may affect the comfort of residents and the surrounding community.
Room for Improvement
While many families have positive experiences with the staff, there are recurring concerns about administrative communication and the overall management of the facility. Some reviews suggest that the facility has undergone multiple name changes, which may indicate underlying issues that need to be addressed. Additionally, there are mentions of maintenance problems, such as persistent noise disturbances and cleanliness concerns in certain areas.
Summary
Falcon Heights Health and Rehabilitation offers a supportive environment for residents in Colorado Springs, with a focus on rehabilitation and hospice care. While many families praise the staff for their dedication and compassion, there are areas that require attention, particularly in administrative communication and facility management. Families considering this facility may want to weigh the positive staff interactions against the noted challenges to make an informed decision for their loved ones.
