Overview
Elderwood at Wheatfield, located in Niagara Falls, New York, is a skilled nursing community that offers a range of services including rehabilitation, long-term care, and memory care. The facility is situated on a park-like campus and features modern amenities designed to support residents during their transitions in life. Elderwood at Wheatfield is recognized for its quality rehabilitation services, with a fully equipped therapy suite for physical, occupational, and speech therapy.
Services & Support
Elderwood at Wheatfield provides a comprehensive array of services including skilled nursing, long-term care, and subacute rehabilitation programs. The community also offers specialized memory care programs for residents with dementia, ensuring that individual needs are met with personalized care plans.
Care Approach & Staff
The facility’s staff includes nurses, aides, and therapists who are dedicated to providing attentive care. While some residents report positive experiences with the nursing and therapy staff, there are concerns about understaffing and responsiveness. Instances of delayed responses to call buttons and issues with medication management have been highlighted by families.
Who They Serve
Elderwood at Wheatfield serves a diverse population, including residents in need of skilled nursing care, rehabilitation after surgery or injury, and those requiring memory care. Families have noted that while some residents receive excellent care, others have experienced significant challenges.
Levels of Care
The facility offers multiple levels of care, including skilled nursing, long-term care, and rehabilitation services. This allows for a continuum of care that can adapt to the changing needs of residents, particularly those recovering from surgeries or managing chronic conditions.
Living Options & Amenities
Elderwood at Wheatfield features a bright and modern environment with spacious living areas. The facility provides amenities such as a rehabilitation gym equipped with state-of-the-art equipment, as well as dining options. However, feedback indicates that the quality of food and service can be inconsistent.
What Families Say
Reviews from families are mixed. Some express satisfaction with the care provided, particularly by the therapy staff, while others report serious concerns about neglect, communication issues, and inadequate staffing. Positive experiences often highlight the attention given by specific staff members, while negative experiences focus on systemic issues within the facility.
Room for Improvement
Several families have noted areas needing improvement, particularly regarding staffing levels and responsiveness to resident needs. Reports of insufficient showering and personal care, as well as issues with medication management, indicate that the facility may struggle to meet the expectations of all residents consistently.
Summary
Elderwood at Wheatfield offers a range of care options in a modern setting, with a focus on rehabilitation and memory care. While some residents and families commend the care provided by certain staff members, there are significant concerns regarding staffing shortages and the quality of care. Families considering this facility may want to visit and assess the environment and services firsthand.