Overview
Elderwood at Amherst, located in Amherst, New York, is a facility that provides skilled nursing, subacute rehabilitation services, and secure memory care. The community is recognized for its short-term rehabilitation services and aims to offer a supportive environment for residents navigating life’s transitions.
Services & Support
Elderwood at Amherst offers a range of services, including skilled nursing, rehabilitation, and memory care. The facility features a secure memory care floor designed for residents with dementia, benefiting from the Seasons® Memory Care Program. Rehabilitation services include personalized orthopedic, cardiac, and post-surgical programs, encompassing physical, occupational, and speech therapy.
Care Approach & Staff
The care approach at Elderwood emphasizes a supportive and home-like environment. Reviews highlight that while many staff members are dedicated and caring, there are concerns regarding staffing levels and consistency in care. Some residents and families have reported positive experiences with the therapy team, noting their professionalism and commitment to recovery. However, there are also mentions of inadequate responses to resident needs and delays in assistance.
Dining & Activities
Dining experiences at Elderwood at Amherst have received mixed feedback. While some residents have enjoyed the meals, others have criticized the food quality and portion sizes, stating that they often needed to seek alternatives. The facility provides various activities to engage residents, although the overall satisfaction with dining may vary.
What Families Say
Family experiences at Elderwood at Amherst are varied. Some families express gratitude for the compassionate care provided by certain staff members, particularly in rehabilitation. Others have raised significant concerns about the quality of care, citing issues such as understaffing and inadequate attention to residents’ needs. Feedback indicates that while there are dedicated individuals within the team, the overall consistency of care can be a concern.
Room for Improvement
Several reviews point to areas needing improvement, particularly regarding staffing levels and the quality of meals. Families have voiced frustrations over inconsistent care and delays in assistance, which can affect the overall resident experience. Addressing these issues may enhance the quality of care and satisfaction for residents and their families.
Summary
Elderwood at Amherst offers a range of services, including skilled nursing and rehabilitation, in a home-like environment. While many families appreciate the dedication of certain staff members, concerns about staffing consistency and dining quality have been raised. Families considering this facility should weigh the positive experiences against the noted challenges to determine if it meets their loved one’s needs.
