Overview
Elcor Nursing and Rehabilitation Center, located in Horseheads, New York, is a facility that offers nursing and rehabilitative care. The center aims to provide a home-like environment for its residents, although feedback from families suggests significant concerns regarding the quality of care and overall conditions at the facility.
Services & Support
Elcor provides a range of services focused on nursing and rehabilitation, including physical therapy. While some families have reported positive experiences with the therapy staff, there are numerous concerns about the overall care provided to residents, particularly regarding staffing levels and responsiveness.
Care Approach & Staff
Feedback indicates that the facility struggles with adequate staffing, particularly during weekends, which impacts the quality of care residents receive. Families have expressed frustration over the lack of attention and support for patients, with reports of neglect and insufficient medical oversight. While some reviews mention caring staff members, there are alarming accounts of neglect and poor communication from administration.
Who They Serve
Elcor serves individuals requiring nursing care and rehabilitation. However, several families have raised concerns about the facility’s ability to cater to the specific needs of patients, particularly those with complex medical conditions.
Dining & Activities
Dining experiences at Elcor have received mixed reviews. Some residents and their families have reported inadequate meal options, including a lack of choices for those with dietary restrictions. There are also complaints about food availability and quality, which further contribute to the dissatisfaction with care.
Room for Improvement
Many families have noted significant issues with cleanliness and maintenance within the facility. Reports of unkempt living conditions and inadequate medical attention highlight areas that require urgent improvement. Additionally, communication with families and timely responses to residents’ needs are critical areas for enhancement.
Summary
Elcor Nursing and Rehabilitation Center has a long history of serving the community but faces serious challenges in providing quality care. While some residents benefit from the therapy services offered, numerous reviews highlight alarming deficiencies in staffing, cleanliness, and overall resident care. Families considering this facility should carefully weigh the feedback and experiences shared by others.