Overview
Elan Skilled Nursing and Rehab, located in Scranton, Pennsylvania, is part of the Jewish Senior Life Community and has been providing care since 1916. The facility offers a range of services including short-term rehabilitation, long-term skilled nursing care, memory care, and onsite dialysis. While the organization emphasizes fostering connections and providing quality care, reviews indicate a mixed experience regarding the quality of service and staff professionalism.
Services & Support
Elan Skilled Nursing and Rehab provides various services tailored to the needs of residents, including skilled nursing care, rehabilitation, and memory care. The facility also offers onsite dialysis services, catering to patients with specific health requirements. However, feedback from families indicates that while some staff members are dedicated and caring, there are significant concerns about the overall management and responsiveness of the facility.
Care Approach & Staff
The care approach at Elan Skilled Nursing and Rehab aims to support the well-being of residents through compassionate care. Some reviews highlight instances of attentive staff members who genuinely care for the residents. However, there are also reports of unprofessional behavior among some employees, leading to concerns about the quality of care provided. Instances of neglect and inadequate hygiene practices have been noted, suggesting variability in the level of care received.
Who They Serve
Elan Skilled Nursing and Rehab serves a diverse population, including individuals in need of long-term care, rehabilitation, and memory care. The facility aims to create a welcoming environment for residents and their families, although experiences can vary significantly based on individual interactions with staff.
Room for Improvement
Several reviews indicate a need for improvement in staff training and management practices. Concerns about cleanliness, staff responsiveness, and communication have been raised, with some families expressing frustration over long wait times for assistance and difficulty in obtaining clear information from staff. Additionally, issues related to the handling of personal belongings have been reported, suggesting that better oversight and care protocols may be necessary.
Summary
Elan Skilled Nursing and Rehab offers a range of services within a historical context of care in Scranton, Pennsylvania. While some residents and families have had positive experiences, the facility faces challenges related to staffing and management that impact the quality of care. Families considering this facility should weigh the mixed reviews and assess whether it aligns with their loved one’s needs and expectations.
