Overview
Edgewood Nursing Center, located in Jacksonville, Florida, is a skilled nursing facility that has received mixed feedback from families and residents. While some individuals have reported positive experiences, others have raised serious concerns regarding the quality of care and professionalism of the staff.
Care Approach & Staff
Reviews indicate that the care approach at Edgewood Nursing Center may not consistently meet the expectations of families. Some reviewers have expressed dissatisfaction with the attitude and professionalism of the staff, noting that the certified nursing assistants (CNAs) could improve their communication and attentiveness towards residents. There are mentions of staff being distracted, with some reviewers urging families to frequently check on their loved ones.
What Families Say
Feedback from families has been quite polarized. Some individuals have reported a positive experience, stating that the facility has been good to their loved ones. However, many others have voiced significant concerns. Issues such as theft, lack of proper care for residents who cannot feed themselves, and unprofessional behavior from staff have been highlighted. One review specifically mentioned a lack of communication with medical professionals, as a family member did not speak to a doctor during their short stay.
Room for Improvement
There are several areas where Edgewood Nursing Center could enhance its services. Reviewers have pointed out the need for improved cleanliness, including more linens and better overall hygiene. Additionally, ensuring that all staff members adhere to professional standards and provide compassionate care is crucial for improving the experience for residents and their families.
Summary
In summary, Edgewood Nursing Center in Jacksonville, Florida, presents a mixed picture of care and service. While some families have reported positive experiences, there are significant concerns regarding staff professionalism, care quality, and facility cleanliness. Families considering this facility are encouraged to conduct thorough research and remain engaged with their loved ones’ care.
