Overview
East Glen, located in Birmingham, Alabama, is a facility that offers skilled nursing, rehabilitation, and respite care. The center is positioned conveniently across from UAB St. Vincent’s East, providing a serene environment with open, airy atriums and outdoor sitting areas. While the facility advertises high-quality care and personalized service, feedback from families indicates significant concerns regarding the level of care and staff professionalism.
Services & Support
East Glen provides a range of services including skilled nursing care, post-acute rehabilitation, and respite care. The rehabilitation wing features a state-of-the-art therapy gym and offers physical, occupational, and speech therapies tailored to individual needs. However, reviews suggest that the execution of these services may fall short of expectations, with multiple accounts of inadequate attention to patient needs and poor staff responsiveness.
Care Approach & Staff
The care approach at East Glen emphasizes relationships and individualized support. Despite this stated philosophy, many families report experiences of rudeness and neglect from staff members. Instances of staff being inattentive or unprofessional have been highlighted, with some reviewers noting that staff members appeared disengaged, often seen using their phones or gossiping rather than attending to patients’ needs.
Who They Serve
East Glen caters to adults recovering from surgery, illness, or injury, offering both short- and long-term care options. Families have expressed mixed feelings regarding the quality of care provided, with some noting positive experiences while others report severe shortcomings, particularly in patient support and hygiene.
Levels of Care
The facility offers skilled nursing and rehabilitation services, aimed at supporting recovery for those who have undergone surgery or are dealing with chronic health issues. However, feedback indicates that the level of care may not consistently meet the needs of residents, with reports of missed medications and inadequate assistance with daily activities.
Location & Access
East Glen is conveniently located in Birmingham, directly across from UAB St. Vincent’s East, making it accessible for families visiting their loved ones. The setting is described as inviting, though the quality of care reported by families raises concerns about the overall experience.
What Families Say
Feedback from families is notably polarized. While some express gratitude for the care their loved ones received, highlighting compassionate staff and effective rehabilitation, others recount distressing experiences, including neglect and poor communication. Reports of staff rudeness and inadequate patient care have led many to advise caution when considering East Glen for loved ones.
Room for Improvement
Numerous reviews point to a need for improvement in staff attitudes and responsiveness. Families have raised concerns about cleanliness, timely care, and the overall professionalism of the staff. Addressing these issues could significantly enhance the experience for residents and their families.
Summary
East Glen in Birmingham, Alabama, offers skilled nursing and rehabilitation services, but the feedback from families suggests a troubling disparity between the facility’s promises and the actual care provided. While some residents have had positive experiences, the prevalence of complaints regarding staff behavior and patient neglect indicates a need for significant improvements in care quality and staff training. Families considering East Glen are encouraged to weigh these factors carefully.
