Overview
East End Health & Rehab Center, located in Pittsburgh, Pennsylvania, is a 144-bed skilled nursing and rehabilitation community situated in Highland Park. The facility is conveniently located just 4 miles from downtown Pittsburgh and is easily accessible via public transportation. The center features three large balconies for residents to enjoy outdoor views.
Services & Support
East End Health & Rehab Center offers a range of services including skilled nursing, rehabilitation, hospice care, and memory care. The facility employs the Progressive Approach to Home (PATH) program, which focuses on evidence-based practices aimed at safely transitioning patients back to their homes while minimizing hospital visits.
Care Approach & Staff
The care approach at East End is designed to be individualized, with an emphasis on transparent communication. However, reviews indicate significant concerns about the quality of care provided by the staff. Multiple accounts describe instances of neglect, including inadequate personal hygiene, unresponsiveness to patient needs, and a lack of proper monitoring for patients with complex medical conditions.
Who They Serve
The facility serves a diverse population, including individuals requiring skilled nursing care, rehabilitation after surgery or illness, and hospice services. However, family members have expressed concerns about the treatment of residents and the overall environment.
Dining & Activities
Residents have reported mixed experiences regarding dining, with some describing the food as terrible and of low quality. Activities are offered, but there are concerns about the staff’s engagement and the overall cleanliness of communal areas.
Location & Access
East End Health & Rehab Center is located in Highland Park, providing easy access to downtown Pittsburgh and the surrounding community. The facility is well-connected by public transportation, making it accessible for family visits.
What Families Say
Feedback from families is predominantly negative, highlighting issues such as rude and neglectful staff, unclean facilities, and inadequate care for patients. Some family members have reported distressing incidents involving their loved ones, including neglect that led to health complications. Conversely, a few reviews mention positive experiences with specific staff members, indicating that care quality may vary.
Room for Improvement
There are significant areas for improvement at East End Health & Rehab Center. Common themes from reviews include the need for better staff training, improved cleanliness, and more responsive care to patient needs. Many families emphasize the importance of regular check-ins to ensure their loved ones receive adequate care.
Summary
East End Health & Rehab Center offers skilled nursing and rehabilitation services in a convenient location in Pittsburgh. However, numerous reviews raise serious concerns about the quality of care, staff behavior, and facility cleanliness. Families considering this facility for their loved ones should be aware of these issues and remain actively involved in their care.
