Overview
East Carolina Rehab and Wellness, located in Greenville, North Carolina, offers skilled nursing and rehabilitation services in a resident-centered environment. The facility aims to provide care that prioritizes the needs and comfort of its residents, with a focus on rehabilitation after serious surgeries and medical events.
Services & Support
East Carolina Rehab and Wellness provides a range of services including skilled nursing, physical therapy, occupational therapy, and social worker support. The facility is designed to assist residents in their recovery and offers engaging activities to enhance their quality of life.
Care Approach & Staff
The care approach at East Carolina Rehab and Wellness emphasizes resident-centered care, with a commitment to addressing individual needs. While some reviews highlight the dedication of certain staff members, such as the physical and occupational therapy teams, there are concerns about the professionalism of some leadership roles, particularly the Director of Nursing. Several families noted instances of unresponsiveness and a lack of empathy from some staff, which can impact the overall care experience.
Who They Serve
The facility primarily serves individuals requiring skilled nursing and rehabilitation services, including those recovering from surgeries or medical conditions like strokes. Families considering this facility should be aware of the mixed feedback regarding the quality of care.
Dining & Activities
While East Carolina Rehab and Wellness offers engaging activities for residents, some reviews indicate dissatisfaction with the dining experience, particularly regarding food quality and preparation. Families have noted that the kitchen staff may need improvement to meet residents’ expectations.
Room for Improvement
Several reviews point to issues with communication and cleanliness within the facility. Families expressed concerns about the attentiveness of staff and the overall environment, suggesting that improvements are needed in these areas to enhance the care experience for residents.
Summary
East Carolina Rehab and Wellness provides essential skilled nursing and rehabilitation services in Greenville, NC. While the facility has dedicated staff members who contribute positively to residents’ care, feedback indicates there are significant areas needing attention, particularly regarding staff professionalism and dining services. Families should weigh both the positive and negative experiences shared by others when considering this facility for their loved ones.
