Overview
East Bank Center, located in Loves Park, Illinois, is a rehabilitation facility that provides care for individuals recovering from various health issues, including strokes and other surgeries. The center aims to deliver a supportive environment for its residents and their families.
Services & Support
East Bank Center offers rehabilitation services, focusing on physical and occupational therapy to assist patients in their recovery. Many reviews highlight the effectiveness of the therapy programs, with patients noting significant improvements in their conditions. The staff is described as caring and attentive, contributing to a supportive atmosphere for healing.
Care Approach & Staff
The staff at East Bank Center is frequently praised for their kindness and professionalism. Reviewers have noted that nursing staff and certified nursing assistants (CNAs) are dedicated to treating patients with dignity and respect. While some reports indicate issues with communication and care consistency, many families appreciate the effort put forth by the staff to ensure quality care.
Living Options & Amenities
Residents at East Bank Center benefit from clean and well-maintained rooms, with regular housekeeping services. The facility provides a comfortable living environment that aims to make patients feel at home during their recovery period. The dining services are also highlighted, with many patients enjoying the meals provided.
What Families Say
Feedback from families is mixed, with some expressing gratitude for the care received, while others report significant concerns regarding patient treatment and care consistency. Positive comments emphasize the quality of rehabilitation services and the genuine care shown by staff members, while negative experiences often focus on communication issues and perceived neglect during critical times.
Room for Improvement
Several reviews mention areas needing improvement, particularly regarding response times to call lights and the handling of medication management. Some families reported experiences of neglect and insufficient communication from staff, suggesting a need for better training and oversight in these areas.
Summary
East Bank Center is a rehabilitation facility that provides a range of services aimed at supporting patients through their recovery. While many families appreciate the dedication and kindness of the staff, there are notable concerns regarding communication and care quality. Prospective residents and their families may want to consider these factors when evaluating East Bank Center for rehabilitation needs.