Overview
Diversicare of Big Springs, located in Huntsville, Alabama, aims to enhance the quality of life for each patient and resident by restoring abilities and teaching new skills. The facility offers a range of services, including short-term rehabilitation, complex medical care, and long-term care, supported by a comprehensive care team.
Services & Support
The center provides various services, including home health, social worker support, and memory care. Their goal is to create a supportive environment that caters to the individual needs of each resident. However, experiences shared by families indicate significant concerns regarding the quality of care and staffing levels.
Care Approach & Staff
While some reviews highlight the kindness and attentiveness of certain staff members, many families report serious issues with care delivery. Concerns have been raised about understaffing, leading to long wait times for assistance and neglectful practices, such as residents being left in soiled conditions for extended periods. The facility has been described as having a mix of caring employees and others who exhibit unprofessional behavior.
Who They Serve
Diversicare of Big Springs serves individuals requiring rehabilitation after surgeries or medical events, as well as those needing long-term care. However, families have expressed dissatisfaction with the facility’s ability to meet the needs of residents, particularly those with complex medical issues.
Levels of Care
The facility claims to provide various levels of care, including rehabilitation and memory care. However, numerous reviews suggest that the quality of care may not align with the advertised standards, with reports of medication mismanagement and inadequate attention to personal hygiene.
Location & Access
Located conveniently near Huntsville Hospital, the facility is accessible for families visiting their loved ones. Despite this advantageous location, families have reported difficulties in communication and responsiveness from the staff.
What Families Say
Reviews from families present a troubling picture of care at Diversicare of Big Springs. Many have reported instances of neglect, including residents being left in soiled conditions and experiencing delays in receiving necessary medications. While some staff members are praised for their kindness, the overall sentiment leans towards significant dissatisfaction with the management and operational practices of the facility.
Room for Improvement
Multiple reviews indicate a pressing need for improvements in staffing levels and overall cleanliness. Families have expressed concerns about the facility’s ability to maintain a safe and hygienic environment for residents, as well as the importance of timely and compassionate care.
Summary
Diversicare of Big Springs strives to provide quality care and rehabilitation services in Huntsville, Alabama. However, numerous reviews highlight serious deficiencies in care, staffing, and facility conditions that families should consider when evaluating options for their loved ones.
