Overview
Dexter House HealthCare, located in Malden, Massachusetts, offers assisted living and rehabilitation services. While some families have reported positive experiences, others have raised significant concerns regarding the quality of care and facility conditions.
Services & Support
Dexter House provides rehabilitation services, particularly for individuals recovering from surgeries, such as knee or hip replacements. The facility aims to support residents through their recovery processes, although experiences with therapy sessions have varied widely among patients.
Care Approach & Staff
The staff at Dexter House has received mixed reviews. Many families appreciate the kindness and responsiveness of certain caregivers and nurses, noting that some staff members genuinely care for the residents. However, there are numerous reports of neglect and poor communication, with some families expressing frustration over inadequate attention to their loved ones’ needs.
Who They Serve
Dexter House primarily serves elderly individuals in need of assisted living and rehabilitation services. The facility caters to those recovering from surgeries or managing chronic health conditions.
Levels of Care
The facility offers levels of care that include both assisted living and rehabilitation. Patients often require support for daily activities and medical care during their recovery phases.
Living Options & Amenities
While Dexter House is described as clean by some, others have reported issues with cleanliness and maintenance. Concerns have been raised about the physical environment, including outdated furniture and unpleasant odors.
Dining & Activities
Feedback on dining has been mixed, with some residents finding the food acceptable while others have described it as subpar. Activities for residents are noted, but the overall engagement level appears to vary.
What Families Say
Families have shared a wide range of experiences at Dexter House. Some express gratitude for the care provided by individual staff members, while others report serious dissatisfaction with the overall service, citing neglect and poor conditions. Positive comments highlight a calm and caring atmosphere, whereas negative reviews emphasize a lack of attention and responsiveness from staff.
Room for Improvement
Numerous reviews indicate that Dexter House has significant areas needing improvement, particularly regarding cleanliness and patient care. Concerns about staff responsiveness and the overall facility condition have been frequently mentioned.
Summary
Dexter House HealthCare in Malden, Massachusetts, offers assisted living and rehabilitation services, but the quality of care has been inconsistent. While some families report positive interactions with staff and appreciate the support provided, many others express serious concerns about neglect, cleanliness, and overall patient care. Families considering this facility should weigh these mixed reviews carefully.