Overview
Crossroads Care Center of Milwaukee, located in Milwaukee, Wisconsin, is a facility that has received significant criticism regarding the quality of care provided to its residents. Many families have reported distressing experiences, highlighting issues such as staff neglect, poor communication, and an overall lack of cleanliness and safety within the building.
Services & Support
The facility offers various services, including social worker support, rehabilitation, and respite care. However, reviews indicate that the implementation of these services may not meet the expectations of families. Many have expressed dissatisfaction with the responsiveness of social workers and the overall care provided by the staff.
Care Approach & Staff
Numerous reviews point to a concerning attitude among staff, with reports of rudeness and unresponsiveness being common. Families have noted that call lights often go unanswered for extended periods, and there are allegations of staff negligence. Some residents have reported feeling unsafe due to the lack of supervision and the overall disarray of the facility.
Dining & Activities
Feedback on dining options has been predominantly negative, with complaints about the quality and flavor of the food served. Activities offered at the facility, such as Bingo, have received mixed reviews, with some residents finding them enjoyable while others have expressed dissatisfaction with the overall engagement level of staff during these activities.
Location & Access
The building itself has been described as run down and dilapidated, leading to a discouraging environment for residents and their families. Accessibility issues have also been reported, such as long wait times for the elevator, which can be particularly challenging for residents with mobility limitations.
What Families Say
Family reviews reflect a strong sentiment against recommending Crossroads Care Center. Many have described their experiences as distressing, citing a lack of care and concern from staff. Some have noted that the facility does not prioritize the safety and dignity of its residents, leading to a strong recommendation to seek alternative options for loved ones.
Room for Improvement
There are numerous areas highlighted for improvement, including the need for better staff training, increased supervision of residents, and a more responsive management approach to resident care. Families have called for a complete reassessment of staff attitudes and facility conditions to ensure a safer and more respectful environment for residents.
Summary
Overall, Crossroads Care Center of Milwaukee has received significant criticism from families regarding the quality of care and living conditions. Many have reported distressing experiences and recommend seeking alternative facilities for loved ones, emphasizing the need for substantial improvements in staff behavior, facility maintenance, and overall resident care.
