Overview
Covenant Living of Golden Valley Skilled Care and Rehabilitation, located in Minneapolis, Minnesota, offers skilled nursing and rehabilitation services in a tranquil setting. Despite its serene environment, the facility has received mixed feedback from families regarding the quality of care provided.
Services & Support
Covenant Living provides a range of services including skilled nursing, rehabilitation, physical therapy, and social worker support. However, many families have expressed concerns about the responsiveness and attentiveness of the staff. Instances of poor communication and a lack of timely assistance have been highlighted, with some residents waiting an extended period for help with basic needs.
Dining & Activities
Dining experiences at Covenant Living have been described as inconsistent. Some reviews mention that the food quality is poor, with specific complaints about the toughness of meat and inadequate meal service. While a few residents enjoyed the food, many felt it did not meet their needs, leading to significant weight loss for some individuals during their stay.
Care Approach & Staff
The care approach at Covenant Living has come under scrutiny, with reports of staff being inattentive and at times, rude. Families have noted that the nursing staff seemed overwhelmed and burnt out, which contributed to a lack of compassionate care. The social worker support has also been criticized for being blunt and unhelpful, further diminishing the overall care experience.
Who They Serve
Covenant Living serves individuals requiring skilled nursing and rehabilitation services. However, feedback suggests that the facility may not be suitable for everyone, particularly those needing consistent and attentive care post-surgery or for chronic conditions.
Room for Improvement
Many families have expressed a strong desire for improvements in communication, staff responsiveness, and overall care quality. Concerns about the adequacy of staff training and the need for better management of patient needs have been frequently mentioned.
Summary
Covenant Living of Golden Valley Skilled Care and Rehabilitation offers essential services for those in need of skilled nursing and rehabilitation. However, the facility has faced significant criticism regarding the quality of care, communication issues, and staff attentiveness. Families are encouraged to thoroughly evaluate their options and consider the experiences shared by others before making a decision.
