Overview
Country Hills Post Acute, located in El Cajon, California, delivers skilled nursing and personalized short-term rehabilitation in a supportive environment. The facility focuses on compassionate care, with a team of licensed nurses, therapists, physicians, and social services working collaboratively to create tailored care plans aimed at helping patients reach their maximum potential and return home safely.
Services & Support
Country Hills Post Acute offers a range of services including skilled nursing, rehabilitation, hospice, and palliative care. The facility features an expansive, state-of-the-art rehabilitation gym where therapy sessions are conducted, including physical, occupational, speech, and complex wound care. Additionally, the facility provides social worker support to assist families with care coordination.
Care Approach & Staff
The care approach at Country Hills emphasizes patient-centered care, with licensed nurses available 24/7. Many families have noted the compassion and attentiveness of the nursing staff. However, there are concerns regarding the responsiveness of social services, with multiple reviews highlighting difficulties in communication and accessibility to social workers.
Living Options & Amenities
Residents at Country Hills Post Acute have access to comfortable living environments, although some reviews indicate issues with cleanliness and maintenance. Common areas and spacious courtyards are available for social engagement, providing a pleasant setting for residents and their families.
Dining & Activities
The facility offers restaurant-style dining with oversight from a dietician. However, feedback on the quality of food has been largely negative, with several reviews describing it as unappetizing and inadequate for residents’ needs.
What Families Say
Feedback from families is mixed; while some express gratitude for the compassionate care provided by nursing staff and therapists, others raise serious concerns about cleanliness, responsiveness, and communication, particularly from social services. Many families have noted that the atmosphere can feel unwelcoming at times, and some have reported distressing experiences regarding the care of their loved ones.
Room for Improvement
There are significant areas for improvement at Country Hills Post Acute. Reviews consistently mention issues with cleanliness, including reports of bedbugs and unkept rooms. Additionally, the responsiveness of staff, particularly in social services and at the front desk, has been criticized, indicating a need for better training and management.
Summary
Country Hills Post Acute provides a range of skilled nursing and rehabilitation services in El Cajon, California. While many staff members are praised for their compassion and dedication, the facility faces challenges with cleanliness, food quality, and communication, particularly within social services. Families considering this facility should weigh the positive aspects of the nursing and therapy staff against the highlighted areas needing improvement.
