Overview
Copper Rock Village, located in Rogersville, Missouri, is a senior living facility that aims to create a supportive community for its residents. As part of The Willow Health Care Group, Copper Rock Village is committed to providing various levels of care tailored to the individual needs of its residents. However, experiences shared by families highlight a mix of positive and negative aspects regarding the quality of care and management.
Services & Support
Copper Rock Village offers a range of services, including 24/7 nursing care provided by a team of Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Certified Medication Technicians (CMTs), and Certified Nurse Assistants (CNAs). The facility emphasizes not just physical health, but also the social, spiritual, and emotional well-being of its residents.
Care Approach & Staff
While some families have praised the staff for being friendly and caring, there are significant concerns regarding the professionalism and responsiveness of the team. Reports indicate instances of neglect, with residents experiencing delays in receiving care and attention. The management has been criticized for a lack of communication and inadequate staffing, leading to elevated concerns about the quality of care provided.
Who They Serve
Copper Rock Village serves seniors requiring various levels of care, including those needing short-term rehabilitation. Families have expressed both satisfaction and distress regarding the care their loved ones receive, highlighting the facility’s mixed reputation in the community.
Room for Improvement
Numerous reviews reflect a pattern of neglect and poor management, with families reporting instances where residents were left unattended for extended periods. Concerns about cleanliness and the overall environment have also been raised, suggesting a need for significant improvements in facility maintenance and staff training.
Summary
In summary, Copper Rock Village presents itself as a community-oriented facility with the potential to provide quality care. However, the experiences shared by families indicate serious issues related to staffing, management, and care quality that prospective residents and their families should consider carefully.