Overview
Comprehensive Rehab and Nursing Center at Williamsville, located in Williamsville, New York, offers skilled nursing and rehabilitation services in a supportive environment. The facility aims to provide personalized care to help residents regain independence and enhance their quality of life. Despite these intentions, feedback from families indicates significant concerns regarding the quality of care and facility conditions.
Services & Support
The center provides a variety of services, including long-term care, short-term rehabilitation, and respite care. Residents can access physical therapy and skilled nursing services tailored to their individual needs. However, reviews highlight issues with timely medication administration and responsiveness from staff, which have raised alarms among families regarding the overall care experience.
Care Approach & Staff
The staff at Comprehensive Rehab and Nursing Center is described as compassionate and willing to assist residents. Some families have noted positive interactions with staff, who they feel genuinely care for the residents. However, there are numerous reports of inadequate staffing levels, leading to neglect and unmet needs. Concerns about the competency of the staff and the overall management of the facility have been expressed by several families.
Who They Serve
The center serves individuals requiring skilled nursing care, rehabilitation after injury or illness, and those needing long-term residential support. While some residents have reported positive experiences, others have voiced serious concerns about the quality of care, particularly regarding the attention given to residents with limited mobility.
Living Options & Amenities
Comprehensive Rehab and Nursing Center offers a range of living options, including secured units for specialized care. However, the facility has been criticized for its outdated decor and maintenance issues, which have contributed to a less-than-pleasant living environment.
What Families Say
Reviews reflect a divided experience at Comprehensive Rehab and Nursing Center. While some families appreciate the kindness and support from the staff, many others report severe dissatisfaction with the care provided. Issues such as inadequate attention to residents, lack of timely medication, and poor facility conditions have led to strong negative feedback. Families have described experiences of neglect, including instances of residents being left unattended for extended periods.
Room for Improvement
Common themes in reviews suggest a need for significant improvements in staffing levels, facility maintenance, and overall management. Families have expressed concern over cleanliness, timely care, and the responsiveness of staff to resident needs, indicating that these areas require urgent attention to enhance the quality of care provided.
Summary
Comprehensive Rehab and Nursing Center at Williamsville strives to offer compassionate care and rehabilitation services. However, feedback from families highlights critical areas of concern, particularly regarding staffing and the quality of care. Prospective residents and their families may want to consider these factors carefully while evaluating their options.
