Overview
Complete Care at Southpointe (Southpointe Care and Rehab Center), located in Greenfield, Wisconsin, is a skilled nursing facility dedicated to providing comprehensive care to its residents. The center aims to maximize health outcomes and enhance the quality of life for its patients through a variety of services, including rehabilitation and memory care.
Services & Support
The facility offers a range of services designed to meet the diverse needs of its residents. This includes skilled nursing care, rehabilitation services, and memory care. Families have noted that the staff is attentive and supportive, helping with the transition to long-term care and ensuring that residents are kept informed about their loved ones’ progress.
Care Approach & Staff
Staff members at Complete Care at Southpointe are often described as compassionate and dedicated. Many reviews highlight the genuine care provided by the nursing staff and the management’s commitment to quality service. However, there are also reports of inconsistencies in care, particularly regarding timely responses to patient needs, which some families found concerning.
Who They Serve
The facility caters to a variety of populations, including those in need of short-term rehabilitation, long-term care, and memory care. Families appreciate the clean and modern environment, which contributes to a positive atmosphere for residents.
Levels of Care
Complete Care at Southpointe provides skilled nursing care, rehabilitation services, and memory care. This variety allows them to accommodate different levels of care needed by residents.
Dining & Activities
Residents can expect a range of dining options and activities designed to enhance their daily living experience. Many families have noted the positive atmosphere and engaging activities available, which contribute to a lively community feel within the facility.
Room for Improvement
While many families praise the staff and the care provided, there are recurring concerns regarding the responsiveness of the nursing staff to patient requests, particularly for pain management and personal care tasks. Additionally, some reviews mention issues with communication regarding patient updates.
Summary
Complete Care at Southpointe offers a range of services in a supportive environment, with a focus on skilled nursing and rehabilitation. While many families express satisfaction with the care and attention their loved ones receive, there are areas that require attention, particularly in communication and responsiveness to patient needs. Overall, the facility is recognized for its compassionate staff and commitment to quality care.