Overview
Complete Care at Sheridan Commons, located in Chicago, Illinois, is a senior care facility that offers various levels of support for residents. While some reviews highlight the friendly and caring nature of the staff, others raise significant concerns regarding cleanliness and overall care quality.
Services & Support
The facility provides care services aimed at supporting the well-being of its residents. However, feedback indicates that the quality of service can be inconsistent, with some residents experiencing delays in assistance and insufficient attention to personal hygiene needs.
Care Approach & Staff
Reviews reflect a mixed perspective on the staff’s performance. While some family members commend the dedication and professionalism of the staff, others express frustration with the level of care provided. Instances of neglect, such as delayed responses to call lights and inadequate assistance for residents in need, have been reported.
Living Options & Amenities
The building itself is noted to be older, and while some areas are clean, there are reports of maintenance issues and cleanliness concerns. Residents have mentioned issues such as dirty bed frames and the presence of pests, which detracts from the overall living experience.
What Families Say
Family feedback varies widely. Positive comments highlight the caring nature of some staff members and the friendly atmosphere among residents. However, numerous reviews express serious concerns about the facility’s cleanliness, with specific mentions of roaches and unsanitary conditions. The overall sentiment suggests that while there are dedicated staff members, significant improvements are needed in maintenance and care practices.
Room for Improvement
Concerns about cleanliness, including reports of pests and inadequate hygiene practices, are prevalent in reviews. Families have urged potential residents to carefully consider these issues before making a decision about care at this facility.
