Overview
Colonial Park Rehabilitation & Nursing Center, located in Rome, New York, is dedicated to providing a supportive environment aimed at enhancing the physical, emotional, and psychosocial wellbeing of its residents. The facility is known for its commitment to dignity and comfort while empowering guests to participate actively in their care decisions.
Services & Support
Colonial Park offers a full continuum of healthcare services, including rehabilitation and skilled nursing care. The facility emphasizes the importance of teamwork among staff to ensure that residents receive the best possible support. There are also recreational activities available, which include bingo and a library for residents to enjoy.
Care Approach & Staff
While some reviews highlight the dedication and kindness of certain staff members, others point to inconsistencies in care and support. The therapy team has received praise for their effectiveness in helping residents regain strength and mobility. However, there have been reports of unprofessional behavior from some staff, leading to concerns about the overall quality of care.
Who They Serve
Colonial Park serves a diverse population, including individuals requiring rehabilitation and long-term care. The facility is noted for its community atmosphere, where residents can socialize and engage with one another.
Levels of Care
The center provides various levels of care, including rehabilitation services aimed at helping residents recover after illness or surgery. The staff is trained to address the specific needs of each resident, although experiences can vary significantly.
Dining & Activities
Dining at Colonial Park is managed by executive chefs who strive to accommodate dietary needs while ensuring meals are enjoyable. Activities are designed to engage residents and promote social interaction, contributing to a more vibrant community life.
What Families Say
Feedback from families is mixed. Some express gratitude for the care their loved ones received, particularly from the therapy team. However, there are significant concerns regarding cleanliness and staff responsiveness, with some families reporting distressing incidents that raised serious questions about the facility’s operations.
Room for Improvement
Several reviews indicate a need for improvement in staff training and facility cleanliness. Reports of unprofessional behavior and delayed responses to resident needs suggest that not all staff members are meeting the expected standards of care.
Summary
Colonial Park Rehabilitation & Nursing Center offers a range of services aimed at supporting residents’ health and wellbeing. While some families have reported positive experiences, there are also critical concerns regarding staff behavior and facility conditions that potential residents and their families should consider when evaluating care options.
