Overview
Collierville Nursing and Rehabilitation, located in Collierville, Tennessee, is dedicated to providing compassionate care in a warm and family-oriented environment. Situated in a historic former hotel, the facility aims to create a comfortable atmosphere for residents while ensuring they receive personalized attention from a committed staff.
Services & Support
The facility offers a range of healthcare services, including physical therapy and support from social workers. Collierville Nursing and Rehabilitation is focused on providing comprehensive care tailored to the individual needs of each resident. The staff works diligently to create a home-like atmosphere, fostering a sense of community and belonging.
Care Approach & Staff
The care approach at Collierville emphasizes compassionate service and personalized attention. Many reviews highlight the dedication of the staff, noting their friendliness and willingness to assist residents. The nursing staff is described as professional and caring, with several family members expressing gratitude for the attention their loved ones received during their stay.
Living Options & Amenities
The facility has undergone renovations to enhance the living environment, resulting in a clean and inviting space. Residents and their families have noted the improvements in the building’s presentation, contributing to a more pleasant atmosphere. Reviews indicate that the facility is well-maintained, with no unpleasant odors, which is often a concern in nursing homes.
What Families Say
Feedback from families is mixed. While many express satisfaction with the care and attention their loved ones received, some reviews raise serious concerns about cleanliness and staff accountability. Positive comments emphasize the strong relationships formed between staff and residents, with families appreciating the care team’s efforts to ensure their loved ones feel comfortable and supported. However, negative experiences highlight issues such as understaffing and inadequate attention to residents’ needs, leading to feelings of neglect in certain instances.
Room for Improvement
There are notable concerns regarding the overall quality of care, with some families indicating that the facility may be understaffed and not always responsive to residents’ needs. Issues such as cleanliness and the presence of pests have been reported, calling for improvements in maintenance and oversight to ensure a safe and healthy environment for residents.
Summary
Collierville Nursing and Rehabilitation presents a mixed picture of care. While many families have had positive experiences and commend the staff for their dedication, there are significant concerns that need addressing to ensure all residents receive the quality of care they deserve. It remains essential for prospective residents and their families to weigh these factors when considering this facility for their loved ones.