Overview
Chateau Living Center, located in Kenner, Louisiana, offers a setting intended for rehabilitation and support for seniors who can no longer live independently. The facility aims to provide a warm and welcoming environment, but reviews indicate significant concerns regarding the quality of care and staff responsiveness.
Services & Support
Chateau Living Center provides services including physical therapy, social worker support, and memory care. However, many families have reported difficulties in communication with staff regarding care plans and discharge processes. Issues with responsiveness and support from the social work team have been highlighted, particularly in stressful situations.
Care Approach & Staff
The care approach at Chateau Living Center has been criticized for a lack of compassion and professionalism. Families have noted instances of inadequate attention to residents’ needs, including delays in responding to calls for assistance. Some staff members have been described as dismissive or overwhelmed, contributing to a perception of neglect.
Who They Serve
Chateau Living Center serves seniors in need of rehabilitation or those requiring assistance with daily living. While the facility is designed for short-term stays, reviews suggest that the quality of care may vary significantly, impacting residents’ experiences.
Levels of Care
The facility offers various levels of care, including rehabilitation and memory care. Yet, reports indicate that the quality of care may not meet the expectations of families, with some residents experiencing neglect in basic needs such as hydration and cleanliness.
Room for Improvement
Numerous reviews express concerns about the cleanliness of the facility and the attentiveness of staff. Families have reported issues such as incorrect medication administration, inadequate staffing, and poor communication. There are calls for better oversight and accountability to ensure residents receive the care they deserve.
What Families Say
Feedback from families is mixed, with some praising the physical therapy team while others express deep dissatisfaction with overall care. Instances of unprofessional behavior and inadequate responses to emergencies have been particularly alarming for families. Many recommend visiting frequently to ensure that loved ones receive proper attention.
Summary
Chateau Living Center in Kenner, Louisiana, aims to provide a supportive environment for seniors, but reviews reveal significant challenges regarding care quality and staff engagement. Families are encouraged to be proactive in monitoring their loved ones’ care and to consider these concerns when evaluating options for senior care.
