Overview
California Terrace, located in Chicago, Illinois, provides long-term care and short-term rehabilitation services for seniors. The facility aims to offer support through skilled nursing and rehabilitation services, although experiences reported by families indicate significant concerns regarding the quality of care and the environment.
Services & Support
California Terrace offers a range of services, including skilled nursing care and rehabilitation. The facility is intended to support seniors after major health events and to assist with daily living activities. However, feedback suggests that the execution of these services may fall short of expectations, with reports of inadequate care and poor communication between staff and families.
Care Approach & Staff
While some families have noted friendly interactions with the staff, there are numerous accounts of unprofessional behavior and a lack of responsiveness from the care team. Reviews indicate that staff members may often be preoccupied with their own activities rather than attending to the needs of residents. This has raised concerns about the overall approach to care and the commitment to resident well-being.
Who They Serve
California Terrace serves a diverse population of seniors, including those requiring skilled nursing and rehabilitation services. However, the facility has been criticized for its handling of vulnerable residents, with reports of inadequate attention to their needs and safety.
Living Options & Amenities
The facility aims to provide a comfortable environment for its residents, but several reviews highlight issues such as cleanliness and maintenance. Concerns have been raised about unpleasant odors and the overall state of the living spaces, suggesting that improvements are needed to enhance the quality of life for residents.
What Families Say
Family feedback is mixed, with some expressing gratitude for the care provided, while others report distressing experiences related to the treatment of their loved ones. Complaints include issues with cleanliness, communication, and the attentiveness of staff. Some families have indicated a desire to relocate their loved ones due to these concerns.
Room for Improvement
There are significant areas for improvement at California Terrace, including better housekeeping, enhanced staff training, and improved communication protocols. Families have called for a more structured approach to care and a commitment to maintaining a safe and clean environment for residents.
Summary
California Terrace in Chicago, Illinois, aims to provide skilled nursing and rehabilitation services to seniors. However, feedback from families indicates a pressing need for improvements in care quality, staff professionalism, and facility maintenance. Prospective residents and their families should carefully consider these factors when evaluating this facility.
