Overview
Bridgewater Center for Rehabilitation and Nursing, located in Binghamton, New York, is a long and short-term care facility that has been serving the disabled and elderly for over five decades. The center provides a comprehensive range of medical, nursing, and rehabilitation services aimed at supporting residents during their stay.
Services & Support
The facility offers rehabilitation services, including physical and occupational therapy, designed to aid recovery and improve residents’ quality of life. Social worker support is also available to assist families and residents in navigating care options and addressing any concerns.
Care Approach & Staff
While some reviews highlight the friendliness and attentiveness of the staff, concerns about neglect and unprofessional behavior have been noted. Instances of inadequate care, such as residents being left in soiled clothing and not receiving timely assistance, have raised alarms among families. However, there are also reports of positive interactions, with some visitors appreciating the professionalism and kindness of certain staff members.
Living Options & Amenities
The facility is described as needing updates, with some reviews indicating that cleanliness and maintenance are areas for improvement. Although there are positive remarks about the decor, many families expressed dissatisfaction with the overall condition of the rooms and common areas, citing issues like dirty floors and outdated facilities.
What Families Say
Reviews reflect a mixed experience at Bridgewater Center. Some families appreciate the care their loved ones receive, noting that staff respect residents’ preferences and provide necessary attention. Conversely, several families have reported distressing experiences of neglect, including unresponsive staff and inadequate communication regarding their loved ones’ care.
Room for Improvement
Multiple reviews indicate a need for significant improvements in cleanliness, communication, and overall care quality. Families have expressed concerns about the facility’s condition and the level of attention given to residents, highlighting a disconnect between staff availability and resident needs.
Summary
Bridgewater Center for Rehabilitation and Nursing offers essential rehabilitation and nursing services but faces challenges in maintaining cleanliness and providing consistent care. While some staff members are noted for their professionalism and kindness, families have raised serious concerns about neglect and inadequate communication. Prospective residents and their families may want to consider these factors when evaluating care options.