Overview
Brickyard Healthcare – Willow Springs Care Center, located in Indianapolis, Indiana, offers 24/7 skilled nursing and rehabilitation services for both short- and long-term care. The facility is designed to provide a peaceful environment while focusing on clinical excellence and the well-being of its residents. The team at Willow Springs is dedicated to overcoming challenges to best serve the needs of residents and their families.
Services & Support
Willow Springs provides a range of services including skilled nursing, physical therapy, and rehabilitation. The facility is noted for its supportive therapy team, which has received positive feedback for their encouragement and attentiveness. Residents have reported significant improvements in their physical capabilities due to the effective rehabilitation programs offered here.
Care Approach & Staff
The staff at Brickyard Healthcare – Willow Springs Care Center is generally described as friendly and respectful. However, some reviews indicate inconsistencies in staff responsiveness, particularly during night shifts. While many residents appreciate the efforts of the therapy team, there are concerns about staff members being distracted by personal devices rather than attending to patient needs promptly.
Who They Serve
Willow Springs serves a diverse population, including residents requiring skilled nursing care and those in need of rehabilitation services. The facility aims to create a supportive atmosphere for individuals recovering from various health challenges.
Living Options & Amenities
The care center is noted for its clean environment and pleasant surroundings, contributing to a positive living experience for residents. Families have expressed relief knowing their loved ones are in a well-maintained facility.
What Families Say
Feedback from families and residents highlights a mix of experiences. Many appreciate the quality of care provided by the therapy team, noting their dedication and support. However, some have raised concerns regarding the attentiveness of staff during certain shifts, with reports of neglect and poor communication.
Room for Improvement
Several reviews indicate a need for improved staff responsiveness and teamwork, especially during night shifts. There are mentions of staff being distracted, which can affect the quality of care provided to residents.
Summary
Brickyard Healthcare – Willow Springs Care Center offers comprehensive skilled nursing and rehabilitation services in a clean and supportive environment. While many residents benefit from the dedicated therapy team, there are areas that could be improved, particularly regarding staff responsiveness. Overall, the facility aims to provide quality care and support for its residents.
