Overview
Bishop Drumm Retirement Center, located in Johnston, Iowa, offers a faith-based approach to senior care with a history dating back to 1939. The center provides a comprehensive continuum of care, including independent living, assisted living, rehabilitation, and 24-hour skilled nursing. Situated on a beautifully landscaped 15-acre campus, Bishop Drumm emphasizes a supportive community where residents can age in place.
Services & Support
Bishop Drumm Retirement Center offers a range of services tailored to the needs of its residents. The facility includes various living options such as the Bishop Drumm Care Center for skilled nursing, Martina Place Assisted Living Residence, and McAuley Terrace for independent living. Residents can access therapy and rehabilitation services, along with social worker support to assist with their individual needs. While many residents have praised the therapy staff for their kindness and effectiveness in aiding recovery, there have been concerns regarding the management and communication within the facility. Some families reported difficulties in reaching administrative staff and a lack of responsiveness to inquiries, which can impact the overall experience.
Care Approach & Staff
The care approach at Bishop Drumm is rooted in compassion, supported by the presence of the Sisters of Mercy, which contributes to a nurturing environment. Many reviews highlight the attentiveness of nurses and aides, with residents often expressing gratitude for the care received. However, some feedback indicates that there are inconsistencies in care quality, particularly related to management oversight and staff responsiveness.
Who They Serve
Bishop Drumm serves a diverse population, including seniors who require varying levels of support. The facility accommodates residents who move to independent living and may later need assistance with daily activities. Families have noted the importance of having multiple care options available on the same campus, which allows for continuity of care as needs change.
Room for Improvement
While many residents appreciate the care provided by individual staff members, there are recurring concerns about management communication and responsiveness. Instances of unreturned calls and emails have been reported, along with challenges in coordinating care and addressing residents’ needs promptly. Some families have expressed dissatisfaction with the overall management structure and the impact it has on resident care.
Summary
Bishop Drumm Retirement Center offers a range of services for seniors, emphasizing a faith-based approach and a supportive community. Although many staff members are praised for their dedication and kindness, there are notable concerns regarding management and communication that families should consider. Overall, the center provides valuable options for aging in place, but potential residents and their families may want to inquire further about recent experiences to ensure a good fit.