Overview
Birchwood Terrace Rehab and Healthcare, located in Burlington, Vermont, is a nursing and rehabilitation center that provides a range of services tailored to meet the needs of its residents. The facility aims to ensure that individuals receive the medical care, restorative therapy, and support they require. Birchwood Terrace serves a diverse population, from those needing short-term rehabilitation to long-term care residents.
Services & Support
Birchwood Terrace offers a comprehensive array of nursing care and social services, which includes intensive short-term rehabilitation therapy and longer-term restorative care. The facility emphasizes a family-oriented approach, aiming to create a supportive environment for both residents and their families. Reviewers have noted the importance of communication and flexibility in care, with staff often checking in on patients to encourage participation in therapy sessions.
Care Approach & Staff
The care approach at Birchwood Terrace has received mixed feedback. While some families have praised the dedication and compassion of the staff, others have expressed concerns about understaffing and the overall attentiveness of caregivers. Reports of inadequate attention to patients’ needs, such as infrequent bed linen changes and delays in assistance, have been highlighted by several reviewers. However, there are also positive comments regarding the supportive atmosphere created by the staff, especially in the Memory Care Unit.
Who They Serve
Birchwood Terrace serves a wide range of residents, including those requiring rehabilitation after surgery or medical events, as well as individuals needing long-term care. The facility provides specialized services for memory care residents, ensuring that their unique needs are addressed.
Living Options & Amenities
The facility offers various living options designed to provide comfort and convenience. While some reviews mention that the environment may not be aesthetically high-end, the emphasis on care quality remains a priority. Amenities are available to enhance the residents’ experience, although some visitors have noted issues with cleanliness and unpleasant odors within the facility.
Dining & Activities
Dining options at Birchwood Terrace have received positive remarks, with some residents enjoying the meals provided. Activities are organized to engage residents, although experiences may vary based on staffing and scheduling.
What Families Say
Feedback from families is varied. Many express appreciation for the compassionate care provided, particularly in challenging situations. However, there are significant concerns raised about understaffing and the quality of care, with some families reporting distressing experiences regarding their loved ones’ treatment. While some families have had positive experiences, others have voiced strong reservations about recommending the facility.
Room for Improvement
Several reviewers have pointed out issues regarding staff shortages and the overall attentiveness to residents. Concerns about the cleanliness of the facility and the quality of care provided have been consistently mentioned, indicating areas that may require significant improvement.
Summary
Birchwood Terrace Rehab and Healthcare offers a variety of services for rehabilitation and long-term care in Burlington, Vermont. While the facility has been praised for its compassionate staff and supportive environment, it faces challenges related to staffing and care quality, as noted by various families. Prospective residents and their families may want to consider both the positive and negative feedback when evaluating Birchwood Terrace for their needs.
