Overview
Billings Rehab & Nursing, located in Billings, Montana, offers a range of services including rehabilitation, hospice care, memory care, and respite care. The facility aims to provide a supportive environment for residents with diverse needs, although it has received mixed feedback from families and staff regarding the quality of care and communication.
Services & Support
The facility provides various services aimed at supporting residents, including rehabilitation and memory care. They also offer respite care for families needing temporary assistance. While some reviews highlight the dedication of certain staff members, others indicate issues with responsiveness and care levels.
Care Approach & Staff
Billings Rehab & Nursing employs a multidisciplinary team to address the needs of its residents. However, feedback from families suggests inconsistencies in staff performance. While some staff members are described as kind and willing to help, there are reports of rudeness and neglect, particularly in urgent situations.
Who They Serve
The facility caters to a variety of residents, including those requiring memory care and rehabilitation services. Families seeking care for loved ones with conditions such as Alzheimer’s may find assistance here, although experiences can vary significantly.
Room for Improvement
Several reviews indicate that the facility is understaffed, leading to neglect and inadequate care for residents. Concerns have been raised regarding the cleanliness of the environment and the responsiveness of staff to urgent needs. Families have expressed frustration over poor communication and a lack of empathy from certain staff members.
Summary
Billings Rehab & Nursing strives to provide quality care in Billings, Montana, but experiences reported by families suggest a need for improvement in staffing and communication. While some staff members are noted for their kindness and support, overall satisfaction appears mixed, with significant concerns surrounding the quality of care and responsiveness to residents’ needs. Families considering this facility should weigh these factors carefully.
